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Backup Exec 2012 - Using old reports / Can not run reports

BernardJL
Level 4

Since our upgrade to Backup Exec 2012 we have not been able to run reports.

The report tabs all seem to reference the "old" version of the reports. 

For example, we need to run the "Media Summary" report, it references all the old "Backup Sets".  If we select all, the report turns up empty.  Where are the new backups?

Likewise the report "Backup Sets by Media Sets" returns empty.

The reports are completely unusable.

What gives?  Any ideas on how to correct this? 

6 REPLIES 6

Prashant_Gupta
Level 2
Employee

I am trying to analyze that what might be going wrong here.

Please let me know the following details::

1. Is Microsoft Report Viewer Redistributable 2005 is installed on your system? You can check it in Start-> Control Panel ->Programs and Features. Search for Microsoft Report Viewer Redistributable 2005. If it is listed there, it is installed on your system otherwise not.

2. What kind of Storage you have configured on your system? Is it Disk Based Storage/Tape Storage?

3. Are you facing this issue for all the reports or for the two that you have mentioned(Media Summary and Backup Sets by Media Set)?
 You can run few reports such as Job Summary , Resource Protected Recently etc and check whether they are listing proper data.

4. Do you see the Policy and Selection List in Reports Group pane?

Thanks,
Prashant

BernardJL
Level 4

Prashant, thanks so much for taking the time to response to us. 

We opened a case on this item and after some research was informed this is the way it works.  Which is completely different than the previous versions of Backup Exec.

In a nutshell, Backup Exec 2012 considers "media" to be only tapes.  A "backup to disk" folder is not a tape and as such any reports reporting on "media" will turn up empty.

We were told this is by design and that a "backup to disk" folder is managed as a unit by the new Backup Exec 2012 "life cycle" manager. 

Given that definition, there is really nothing to do about this issue.  For us it was an issue since we are unable to sort the "media sets" used by a backup job.  The work around suggested by Symantec was to run the "Media Summary" report which then caused this design change to become visible.

Again, thanks for your help and support with this.  It is really appreciated.

 

 

Prashant_Gupta
Level 2
Employee

Thanks for your response.

That’s correct.. The Disk Storage is managed by the new "life cycle" manager and reports reporting on "media" will now turn up empty for Disk Based Storage.

We have added a new report “Disk Storage Summary” under Device group which provide the relevant information regarding Disk Based Storage.

Hope this helps.

If this resolves your query, could you please mark it as solved.

 

Thanks,

Prashant

BernardJL
Level 4

Prashant, thanks again for the quick response. 

The report, "Disk Storage Summary", you reference does not "...provide the relevant information..."  That report simply tells you what amount of space is used on each "backup to disk" folder. 

The information provided is already clearly visible on the console "home page" and in the displays of the backup devices.  The report does not tell us what "backup sets" are on the drive, or which ones go with which jobs. 

As noted in previous posts, Backup Exec 2012 does not provide information to locate, or remove unwanted "backup sets". 

I can see marking this thread as "closed" but not "resolved" since the problem remains. 

Running a report was just an attempt to get the information needed to manage the backup disk space.  As you note, there is NO report that provides useful information about the disk space being used.

Thanks again for your prompt response and we are hopeful that Symantec will make the necessary adjustments. 

 

 

 

Prashant_Gupta
Level 2
Employee

Hi,

Using custom reports, you can get the information regarding Backup Sets.

Steps for creating the custom report::

  1. Go in reports tab
  2. Click New Custom Report
  3. In Name and Description, provide a suitable name and description for your custom report.
  4. In Field Selection,
  • Select Job History Group as Category.
  • Check Show advance fields
  • Select the following fields-Backup Set Description / Source, Job Start Time, Device Name, Resource Name, Media Set Name, Total Data Size, Total Directories, Total Files.
  1. In Filters,
  • Check Show advance fields
  • In field name, select Backup Set Description / Source.
  • In Operator, select Not Equal.
  • In Value, leave it blank
  • Click Add.
  1. Click OK

This will create a custom report which will be enlisted in Custom tab [side pane].

Hope this helps.. Let me know if you are facing any issue.

Thanks,

Prashant

BernardJL
Level 4

Prashant, thanks for taking the time to attempt a solution to this. 

However, the report you suggest does not list anything useful about the media being used. 

All the "media sets" are called "Internal Disk Images" or are blank. 

As noted, according to the folks at Symantec, the reports, media sets, etc. do NOT work with backup to disk folders.  They are now only intended for physical tape, removable media, robotic libraries etc.

The "Reports" in Backup Exec 2012 are of limited use when you are using "backup to disk folders". 

Symantec indicates this is "by design" and there is no "fix" for this. 

Again, thanks for taking the time to try out a few things and I am sorry that this did not work.