Backup Exec 2012 - backup system state error

[steven_man]

I created backup job  to backup physical File Server, include C:\ ,F:\ (User documents) and System State. And the file server is Win2003 with SP2. Backup Exec server 2012  have been installed lastest hotfix and File Server also updated Remote Agent to the lastest version.

The following errors was foun during incremental backup for File Server using Backup Exec 2012.

BackupV-79-57344-65072 - The connection to target system has been lost. Backup set canceled.

V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.

V-79-57344-65301 - The System State resource is not responding. Backup set canceled.

V-79-57344-65301 - The System State resource is not responding. Backup set canceled.

Backup - Snapshot Technology: Initialization failure on: "\\SERVER_NAME\C:". Snapshot technology used: No.

The network connection failed during the snapshot. Check the network, and then run the job again.

 - Snapshot Technology: Initialization failure on: "\\SERVER_NAME\System?State". Snapshot technology used: No.

The network connection failed during the snapshot. Check the network, and then run the job again.

[CraigV]

Hi,

This can happen if the RAWS agent has stopped...please check this on the server in question. Make sure that any AV installed (if at all) isn't perhaps blocking the beremote.exe service too, and put in an exclusion for it if need-be.

Thanks!

[steven_man]

Hi,

RAWS did not stop. The File Server installed SEP 11 (include Antivirus and antispyware, Network Access Control).The Windows Firewall was already disabled in file server.  In order to prevent blocking between file server and Backup Exec server, do I need put "C:\Program Files\Symantec\Backup Exec\RAWS\beremote.exe" in exclusion list only? anything else?

[pkh]

The recommendation that I got from the SEP people is to only install the anti-virus portion on a server.  All the other SEP components, like firewall, device control, etc., should not be installed.

[VJware]

If you have installed only the Antivirus & AnitSpyware portion, then add exclusion for beremote.exe on the remote server & all other backup exec services on the media server....NAC component checks for host integrity & as long as the systems are compliant, they should not interfere with the backup/restore process..