Backup Exec 2012 keeps getting unresponsive

[Affinity_eSolut]

This is related to my posted I did before

http://www.symantec.com/connect/forums/backup-exec-2012-keeps-getting-unresponsive

Reformating did not fix my issue. From looks of it it does not seem to be hardware related and more Symantec Backup Related. Anyone else had this issue?​

This is what i originally posted, and still the same now that i am using Symantec Backup 2015.

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From time to time. It seems to be random. Could be in a months time. or a week or a couple days. It hasn't been unresponsive for a month now, but this past week it has done it 3 times.

What happens is the Backup server will be unresponsive, and I can moved the mouse or ping it or remote into it. Only way I can get into it is shut down and restart.

When it comes back up it shows no error in windows event viewer logs. related to the crash. Anything where else i can look?

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I am now on Server 2012r2 with symantec backup 2015

[CraigV]

...check the hardware:

1. Server logs to see if this is hardware-related (CPU, memory, disk)

2. Backup device logs to see if this is hardware-related.

Thanks!

[Affinity_eSolut]

As i mentioned before in my post, from reviewing event logs, it doesn't give any errors. the only error it does give is that i did a power shutdown to restart the server since its unresponsive.

[Colin_Weaver]

Are you backing up VMware virtual Machines?

As if yes you may need to be running at least Backup Exec 2014 with latest SP (although preferably BE 15 + FP1) and also use a reg key as you may have this condition

http://www.symantec.com/docs/TECH209119

[Affinity_eSolut]

I am backing Hyper-V VMs is that the same thing? if so i will try this fix.

[Colin_Weaver]

The reg keys look VMware specific to me so I doubt they will fix an issue with Hyper-V