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Backup Exec 2012 stopped the services after installing the license

karinjo
Level 4
Partner Accredited Certified

Hi

I installed Backup Exec 2012 few days ago, trial version. Everything worked perfectly, but yesterday I received the license from symantec and I installed that license successfully. But from that moment, almost all backup exec services are stopped. The services are in automatic startup type, but stopped.

Stopped services are:

Backup Exec agent browser

Backup Exec Device&Media services

Backup Exec Job Engine

Backup Exec management service

Backup Exec Server

 Is someon has had a similar problem, and how to resolve that ?

8 REPLIES 8

VJware
Level 6
Employee Accredited Certified

Ideally, when you install a license, the BE services stop & start automatically...

Are you unable to start any of the services now ? If yes, do you receive any error ?

karinjo
Level 4
Partner Accredited Certified

yes, I'm unable to start services above. I get the following error in the event viewer

 

eventid: 7022

source: service control manager

error: The Backup Exec Server service hung on starting.

VJware
Level 6
Employee Accredited Certified

open cmd & browse to the install directory ( for egs - \Program Files\Symantec\Backup Exec\BEUtility.exe )

and paste the output of the following command  -

beserver -console

karinjo
Level 4
Partner Accredited Certified

When I execute this command above I get the following message:

beserver was not found

 

Is it possible to install the license could cause this problem ?

 

VJware
Level 6
Employee Accredited Certified

Oops, My bad...change to the Backup Exec directory & not beutility.exe

and then run beserver -console

karinjo
Level 4
Partner Accredited Certified

this operation is taking too long time. can I break this operation or... ?

Backup_Exec1
Level 6
Employee Accredited Certified

Hi

If the beserver -console operation is running from a long while in command prompt , you can try doing this firs before terminating it from command prompt ,see if there is any beserver.exe in process by going to task manager & right & click end process tree, so that you can take beserver console log

 

Also look if there is any process called getluupdate.exe if that process is there please terminate the process from task manager & see if that helps in starting beserver service

 

THanks

karinjo
Level 4
Partner Accredited Certified

Command run again and take a long time too like an earlier.

Last line is "LoginAccount: Initialization Started. BO=6"  and there is a standing a long time.

 

C:\Program Files\Symantec\Backup Exec>beserver -console
[0828] 06/01/12 08:25:36 -1 Starting beserver console application
[2904] 06/01/12 08:25:36 -1 Starting Service: BackupExecRPCService
[2904] 06/01/12 08:25:36 -1 Entered RpcXfaceServiceMain.
[2904] 06/01/12 08:25:36 -1 Sending start status to scm. (hint 300000)..
[2904] 06/01/12 08:25:36 -1 SetServiceStatus: state: SERVICE_START_PENDING check
 point: 1 wait hint: 300000
[2904] 06/01/12 08:25:36 -1 Checking service rights and pending reboots.
[2904] 06/01/12 08:25:36 -1 Checking for pending install reboot.
[2904] 06/01/12 08:25:36 -1     Pending install reboot not detected.
[2904] 06/01/12 08:25:36 -1 Checking to see if start up checks have been disable
d.
[2904] 06/01/12 08:25:36 -1 No start up checks have been disabled.
[2904] 06/01/12 08:25:36 -1 Opening process token.
[2904] 06/01/12 08:25:36 -1 Getting token SID.
[2904] 06/01/12 08:25:36 -1 Got current SID: 'S-1-5-21-2809646236-268751899-1583
581395-6637'.
[2904] 06/01/12 08:25:36 -1 Checking for local system account.
[2904] 06/01/12 08:25:36 -1 Got local system SID: 'S-1-5-18'.
[2904] 06/01/12 08:25:36 -1 Not running as local system account.
[2904] 06/01/12 08:25:36 -1 Checking for admin privileges.
[2904] 06/01/12 08:25:36 -1     Current user does have admin privileges.
[2904] 06/01/12 08:25:36 -1 Checking for specific required rights.
[2904] 06/01/12 08:25:36 -1     Checking for 'Backup Files and Directories' priv
ilege.
[2904] 06/01/12 08:25:36 -1             LookupPrivilegeValue( ) found privilege.

[2904] 06/01/12 08:25:36 -1             Privilege is enabled.
[2904] 06/01/12 08:25:36 -1     Checking for 'Restore Files and Directories' pri
vilege.
[2904] 06/01/12 08:25:36 -1             LookupPrivilegeValue( ) found privilege.

[2904] 06/01/12 08:25:36 -1             Privilege is enabled.
[2904] 06/01/12 08:25:36 -1     Checking for 'Create a Token Object' privilege.
[2904] 06/01/12 08:25:36 -1             LookupPrivilegeValue( ) found privilege.

[2904] 06/01/12 08:25:36 -1             Privilege is enabled.
[2904] 06/01/12 08:25:36 -1     Checking for 'Manage Auditing and Security Log'
privilege.
[2904] 06/01/12 08:25:36 -1             LookupPrivilegeValue( ) found privilege.

[2904] 06/01/12 08:25:36 -1             Privilege is enabled.
[2904] 06/01/12 08:25:36 -1     Checking for 'Take ownership of files and other
objects' privilege.
[2904] 06/01/12 08:25:36 -1             LookupPrivilegeValue( ) found privilege.

[2904] 06/01/12 08:25:36 -1             Privilege is enabled.
[2904] 06/01/12 08:25:36 -1     Not checking for 'Act as part of the operating s
ystem' privilege as it is not needed for this environment.
[2904] 06/01/12 08:25:36 -1 Initializing ACE...
[2904] 06/01/12 08:25:36 -1 Cblmanger, shutdown Immenient: started.
[2904] 06/01/12 08:25:36 -1 Cblmanger, shutdown Immenient: complete.
[2904] 06/01/12 08:25:36 -1 Cblmanger, check shutdown Ready: started.
[2904] 06/01/12 08:25:36 -1 Cblmanger, check shutdown ready: complete.
[2904] 06/01/12 08:25:37 -1 Last Virtual Name registry key:
[2904] 06/01/12 08:25:37 -1 Initializing work queue...
[2904] 06/01/12 08:25:37 -1 Read from Registry: DBTimeoutInSec=30 ServerInternal
=0x0
[2904] 06/01/12 08:25:37 -1 Server Connection String = Application Name=BEWS Ser
ver;Provider=SQLOLEDB.1;Integrated Security=SSPI;Persist Security Info=False;Ini
tial Catalog=BEDB;Data Source=BE12\BkupExec;Locale Identifier=1033;
[2904] 06/01/12 08:25:37 -1 Initializing Persistent Store (BE12\BkupExec, BEDB,
Backup Exec Server, 30 seconds)...
[2904] 06/01/12 08:25:37 -1 Attempt to GetMyPartition ComputerName=BE12 Partitio
nID=0 PartitionGUID=8E4A5C67-F253-4CD9-812C-2B51B0619140
[2904] 06/01/12 08:25:37 -1 InitializePartition() Data partition ID from registr
y=0
[2904] 06/01/12 08:25:37 -1 GetMyPartition() Data partition to use for 'BE12' is
 0
[2904] 06/01/12 08:25:37 -1 InitializePartition() returning 0x0
[2904] 06/01/12 08:25:37 -1 Successfully GetMyPartition ComputerName=BE12 Partit
ionID=0 PartitionGUID=8E4A5C67-F253-4CD9-812C-2B51B0619140 OldComputerName=BE12
[2904] 06/01/12 08:25:37 -1 InitializePartition() ok, partitionID=0, oldComputer
Name=BE12
[2904] 06/01/12 08:25:37 -1 Creating Business Objects...
[2904] 06/01/12 08:25:37 00 VSN BO Initialization succeeded.
[2904] 06/01/12 08:25:37 -1 Server Configuration: Getting network configuration.
..
[2904] 06/01/12 08:25:37 -1 ServerName:BE12, ActiveNodeName:,
InstanceName:BkupExec, DatabaseName:BEDB.
[2904] 06/01/12 08:25:37 01 Server Configuration: BEServer schema version checks
 OK.
[2904] 06/01/12 08:25:37 01 Server Configuration: Check eval option expiration w
orkitem added.
[2904] 06/01/12 08:25:37 01 CServerConfigBO::GetFIPSVersionInfo() BECryptoGetCry
ptoLibraryVersionText()=OpenSSL FIPS 1.1.2
[2904] 06/01/12 08:25:37 01 Server Configuration - First start on upgrade: 0
[2904] 06/01/12 08:25:37 01 Server Configuration: Initialization Complete.
[2904] 06/01/12 08:25:37 02 Ownership: Initialization Complete.
[2904] 06/01/12 08:25:37 03 JobManBO: starting initialization...
[2904] 06/01/12 08:25:37 03 JobManBO: initialization complete...
[2904] 06/01/12 08:25:37 04 CAuditLogBO::Initialize(), Dumping AuditConfiguratio
n cache
[2904] 06/01/12 08:25:37 04 Audit BO ID=0, SubCat=1, Enabled=1, Configuration=0x
3
[2904] 06/01/12 08:25:37 04 Audit BO ID=1, SubCat=1, Enabled=1, Configuration=0x
7
[2904] 06/01/12 08:25:37 04 Audit BO ID=2, SubCat=1, Enabled=1, Configuration=0x
7
[2904] 06/01/12 08:25:37 04 Audit BO ID=3, SubCat=1, Enabled=1, Configuration=0x
fcfff
[2904] 06/01/12 08:25:37 04 Audit BO ID=4, SubCat=1, Enabled=1, Configuration=0x
77ff
[2904] 06/01/12 08:25:37 04 Audit BO ID=5, SubCat=1, Enabled=1, Configuration=0x
7f
[2904] 06/01/12 08:25:37 04 Audit BO ID=6, SubCat=1, Enabled=1, Configuration=0x
3ff
[2904] 06/01/12 08:25:37 04 Audit BO ID=7, SubCat=1, Enabled=1, Configuration=0x
1ff
[2904] 06/01/12 08:25:37 04 Audit BO ID=7, SubCat=2, Enabled=1, Configuration=0x
3f
[2904] 06/01/12 08:25:37 04 Audit BO ID=7, SubCat=3, Enabled=1, Configuration=0x
ff
[2904] 06/01/12 08:25:37 04 Audit BO ID=7, SubCat=4, Enabled=1, Configuration=0x
fff
[2904] 06/01/12 08:25:37 04 Audit BO ID=8, SubCat=1, Enabled=1, Configuration=0x
3fffff
[2904] 06/01/12 08:25:37 04 Audit BO ID=9, SubCat=1, Enabled=1, Configuration=0x
7
[2904] 06/01/12 08:25:37 04 Audit BO ID=10, SubCat=1, Enabled=1, Configuration=0
x3fffff
[2904] 06/01/12 08:25:37 04 Audit BO ID=12, SubCat=1, Enabled=1, Configuration=0
x7
[2904] 06/01/12 08:25:37 04 CAuditLogBO: Initialization completed.
[2904] 06/01/12 08:25:37 05 AdammAdminBO: Initialization Start.
[2904] 06/01/12 08:25:37 05 CAdammAdminBO: Current runtime for daily non-DB main
tenance is set to : 06/01/2012 04:00:00.
[2904] 06/01/12 08:25:37 05 CAdammAdminBO: Non-DB maintenace runtime (UTC): 06/0
1/2012 02:00:00, (local): 06/01/2012 04:00:00
[2904] 06/01/12 08:25:37 05 AdammAdminBO: Initialization Complete.
[2904] 06/01/12 08:25:37 -1 LoginAccount: Initialization Started. BO=6.