02-26-2015 06:34 AM
Hi,
I am attempting to upgrade our Backup Exec installation from Backup Exec 2012 SP2 to SP4 (installed on a Windows Server 2003 Enterprise R2 32bit Server)
The install fails with the following error each time - "02-26-2015,14:30:01 : V-225-136: The patch failed to install. Return code: 1603 ***To search for information about this error, click here "
I have disabled AV and tried installing as various different local and domain users all with local admin rights and rebooted server.
Any help greatly appreciated ...
02-26-2015 06:56 AM
02-26-2015 07:22 AM
When logged in as a domain user with local admin rights I right clicked on the installer and selected "Run as" and used the local admin credentials - same error.
The process is as follows: the install goes from "Validating install" to "Copying new files", to "Patching files", to "Writing system registry values" to "Rolling back action"
C: drive has approx 6GB free and Backup Exec is installed on the D: drive with approx 50GB free space ...
02-26-2015 08:05 AM
02-26-2015 12:16 PM
...have you stopped all the BE services manually and then tried the installation?
Thanks!
02-26-2015 05:17 PM
Post the installer log as an attachment.
02-27-2015 01:36 AM
02-27-2015 02:17 AM
This is the error:
This usually occurs if the media server as renamed and not updated in BE. Follow the workaround as per this KB - http://www.symantec.com/business/support/index?page=content&id=TECH212637