10-21-2014 04:24 PM
Not able to start Backup Exex. Services below won't start.
Starting Services
Starting services for server:
Server:, Service:BackupExecAgentAccelerator started successfully.
Server:, Service:BackupExecDeviceMediaService started successfully.
Server:, Service:BackupExecRPCService failed to start.
Error: (1056) - An instance of the service is already running.
Server:, Service:BackupExecJobEngine failed to start.
Error: (1068) - The dependency service or group failed to start.
Server:, Service:BackupExecAgentBrowser failed to start.
Error: (1068) - The dependency service or group failed to start.
Starting services for server completed.
Operation to start services completed.
C++ runtime error on booting server
Microsoft Visual C++ Runtime Library Runtime Error! Program: \Program Files\Symantec\Backup Exec\beserver.exe
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information
Tried running BEServer.exe -console >> C:\BEServer.txt, file created is empty.
event log shows :-
Adamm Mover Error: GetDriveInfo Failure!
Error = ERROR_INVALID_HANDLE
Drive = "MISSING 1"
{E9FF3DAA-5B51-42BD-A0DC-177BA64CD55C}
Media = ""
{00000000-0000-0000-0000-000000000000}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(0), ScsiPass(0)
Tried to "Repair or reinstall the .net framework 2.0."
Solved! Go to Solution.
10-29-2014 05:55 AM
Followed instructions to reinstall Backup exec (see below)
http://www.symantec.com/business/support/index?page=content&id=TECH62744
Backed up,1, Data folder ( Location <Root>:\Program Files\Symantec\Backup Exec\ )
2. Catalogs ( Location <Root>:\Program Files\Symantec\Backup Exec\ )
10-21-2014 06:15 PM
1) Uninstall .Net framework. I think BE 2012 uses .Net 3.5. Uninstall all the .Net versions if you can.
2) Repair BE. This will also install the the necessary .Net framework.
10-21-2014 09:44 PM
Try this command instead:-
beserver.exe -console > C:\log.txt
Difference being beserver is one word without any space and secondly, > is being used over >> as > will create the file if it does not exist.
And is BE 2012 fully updated ?
10-22-2014 05:02 AM
beserver.exe -console > C:\log.txt, still creates an empty file
command replies with :-
C:\Program Files\Symantec\Backup Exec>beserver.exe -console > C:\log.txt
Sorted: 0: msgq0000000000.dat
Sorted: 1: msgq0000000100.dat
10-22-2014 08:05 AM
Stop any running BE service and rename the existing msgq files (Found in \Program Files\Symantec\Backup Exec\Data) and then restart all services. If the server service still fails to start, rerun the -console command.
10-22-2014 08:34 AM
Tried renaming msq files, services still won't start. still get a C++ runtime error
msgq0000000100.dat & msgq0000000000.dat re-created.
C:\Program Files\Symantec\Backup Exec>beserver.exe -console > C:\log.txt
Sorted: 0: msgq0000000000.dat
Sorted: 1: msgq0000000100.dat
c:\log.txt still empty
10-22-2014 08:43 AM
Would recommend you to log a formal support case so that we can have a look @ your setup and figure out what's going wrong.
10-23-2014 01:27 AM
Hello,
I have the same problem on two servers 2003 for the last week.
Backup Exec 2012 is nevertheless settled for 3 years and worked perfectly.
Now the services do not start any more and the same Microsoft Visual C++ Runtime Library message appears.
You can help me.
Thank you
10-29-2014 05:55 AM
Followed instructions to reinstall Backup exec (see below)
http://www.symantec.com/business/support/index?page=content&id=TECH62744
Backed up,1, Data folder ( Location <Root>:\Program Files\Symantec\Backup Exec\ )
2. Catalogs ( Location <Root>:\Program Files\Symantec\Backup Exec\ )