12-16-2014 11:12 PM
Hi All,
We've been having this error:
Final error: 0xe000039b - The message cannot be restored because the message size limit has been exceeded. On the Exchange server, increase the message size limit for messages when restoring exchange 2010 mailbox.
- Master server: Windows 2008
- Exch: Windows 2008, Exch 2010
We first had this issue when using BEWS 2010 and after upgrading to BE2014, this restore issue still persist.
Anyone having the same issue?
Thank you.
Sue.
12-16-2014 11:28 PM
Have you had a look @ this KB - http://www.symantec.com/business/support/index?page=content&id=TECH186452
12-16-2014 11:37 PM
Additionally, we've tried this forum too but doesn't resolve this issue.
http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=TECH186452
12-16-2014 11:40 PM
Does restoring to .pst help ?
If not, would recommend to log a formal support case for us to review your setup. Thanks.
12-17-2014 07:06 PM
We havent tried restoring to .pst yet. But will try and see how it goes. :)
Plus the KB link is the same as the one I've tried before.
I've increased the individual message size limits of the target mailbox to 1.4GB (max is 2GB right?).
However the restore keeps failing at below bolded line: (refer also to Error line.jpg)
Directory \\-.com\Microsoft Information Store\dummymailbox01\Database Mailbox \\-.com\Microsoft Information Store\dummymailbox01\Database\user1 Folder \\-.com\Microsoft Information Store\dummymailbox01\Database\user1\Top of Information Store Folder \\-.com\Microsoft Information Store\dummymailbox01\Database\user1\Top of Information Store\Calendar Folder \\-.com\Microsoft Information Store\dummymailbox01\Database\user1\Top of Information Store\Contacts Folder \\-.com\Microsoft Information Store\dummymailbox01\Database\user1\Top of Information Store\Conversation Action Settings Folder \\-.com\Microsoft Information Store\dummymailbox01\Database\user1\Top of Information Store\Conversation History Folder \\-.com\Microsoft Information Store\dummymailbox01\Database\user1\Top of Information Store\Deleted Items Folder \\-.com\Microsoft Information Store\dummymailbox01\Database\user1\Top of Information Store\Deleted Items\Conversation History Folder \\-.com\Microsoft Information Store\dummymailbox01\Database\user1\Top of Information Store\Drafts Folder \\-.com\Microsoft Information Store\dummymailbox01\Database\user1\Top of Information Store\Inbox V-79-57344-923 - The message cannot be restored because the message size limit has been exceeded. On the Exchange ... V-79-57344-923 - The message cannot be restored because the message size limit has been exceeded. On the Exchange ... Folder \\-.com\Microsoft Information Store\dummymailbox01\Database\user1\Top of Information Store\Journal Folder \\-.com\Microsoft Information Store\dummymailbox01\Database\user1\Top of Information Store\Junk E-mail Folder \\-.com\Microsoft Information Store\dummymailbox01\Database\user1\Top of Information Store\News Feed
12-17-2014 08:03 PM
Umm I've replied to your comment above but the post still not appearing here.
Anyway, I've yet to try restore to .pst. and the KB link is the same as the one I've posted above.
I've increased individual message size limit to 1.4GB (max is 2GB right?) but still failed to restore.
Keeps failing at \Top of Information Store\Inbox line (refer to attachment Error line.jpg in main post).
I saw from the backup set that I want to restore, the Inbox size is 1.2GB.
The target mailbox to restore is 5GB (I'm restoring to another mailbox, not original mailbox)
I'm currently asking my Exchange colleague to assist verify the actual mbx size of the source mailbox, just to eliminate the sizing issue. Could be it's a bug with BE?
Sue.
12-22-2014 06:21 PM
We managed to successfully restore to .pst but will still open a case with Symantec for above error when restoring individual mailbox.
Thanks.