08-27-2014 09:58 AM
I attempt to restore a mailbox item on Exchange 2013, but get Final error: 0xe00003bf - Cannot open one or more mail messages because of unknown Exchange Web Service errors. Review the job log for more information.
Article TECH190749 says the cause is that during the restore process Backup Exec tries to establish Exchange Web Services (EWS) connection on the mailbox server instead of the Client Access Server (CAS) which results in the failure. This may be true, however, our Exchange 2013 server is not only the mailbox server but is also CAS. The only workaround is restoring to PST (Disclaimer: the server that you restore the PST to needs Outlook installed.) Not a bad workaround if you only have a couple of items here and there to restore, but what if I need to do a brick-level restore of the whole mailbox? Can it even do a brick-level restore?
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08-27-2014 06:51 PM
08-27-2014 10:21 PM
This is quite a generic error. Reviewing the debug logs would help and i would recommend to log a formal support case.
09-05-2014 09:37 AM
According to the EWSLog generated by Exchange 2013, there is a compatiblity CAS version problem:
[33e0] 09/04/14 11:21:41 Failed in Connecting to EWS Exchange Server doesn't support the requested version.
[33e0] 09/04/14 11:21:41 Trying Version Exchange2013
[33e0] 09/04/14 11:21:41 Could not use...... Version Exchange2013 Exchange Server doesn't support the requested version.
[33e0] 09/04/14 11:21:41 Trying Version Exchange2010_SP2
[33e0] 09/04/14 11:21:42 Could not use...... Version Exchange2010_SP2 Access is denied. Check credentials and try again.
[33e0] 09/04/14 11:21:42 Trying Version Exchange2010_SP1
[33e0] 09/04/14 11:21:42 Could not use...... Version Exchange2010_SP1 Access is denied. Check credentials and try again.
[33e0] 09/04/14 11:21:42 Trying Version Exchange2010
[33e0] 09/04/14 11:21:42 Could not use...... Version Exchange2010 Access is denied. Check credentials and try again.
[33e0] 09/04/14 11:21:42 Trying Version Exchange2007_SP1
[33e0] 09/04/14 11:21:42 Could not use...... Version Exchange2007_SP1 Access is denied. Check credentials and try again.
[33e0] 09/04/14 11:21:42 Failed in finding a compatible cas version
[33e0] 09/04/14 11:21:42 AutoDiscover Failed in locating the url Exchange Server doesn't support the requested version.
Appears to be a Microsof issue, according to Symantec. I'm calling them now...