Backup Exec 2014 GRT restore problem

[Nver]

We have windows server 2008r2 with BackupExec 2014.

We faced a problem with mailbox restoration. Backup procedure working fine.

We try to restore as PST file, working fine.

GRT restoration not woirking approximately from 01.07.2017.

Final error: 0xe00003bf - Cannot open one or more mail messages because of unknown Exchange Web Service errors. Review the job log for more information.
Final error category: Resource Errors

Maybe restore not working after exchange CU 16 update. We also update exchange version on Backup Exec server.

Deras please help us to solve this problem.

Thanks in advance!

[Riyaj_S · Accepted solution]

Exchange 2013 CU 16 is not supported in Backup Exec 2014, please review BE 2014 SCL:

https://www.veritas.com/support/en_US/article.000126393

Please upgrade Backup Exec to version 16 for Exchange 2013 CU 16 support. Please review SCL for BE 16 :

https://www.veritas.com/support/en_US/article.000115689

Thanks and Regards,

Riyaj

[Nver]

Thank you very much. Upgrading Backup Exec to version 16 is free ? I bought license for Backup Exec 2014.

[Riyaj_S]

You may try steps provided in following technote or contact licensing team :

https://www.veritas.com/support/en_US/article.000100418

Thanks and Regards,

Riyaj

[Nver]

Thank you.

[Nver]

But Backup Exec 2015 GRT restore work on Exchange 2013 CU16 ?

[Riyaj_S]

Here is SCL for BE 15 : https://www.veritas.com/support/en_US/article.000024530

Only Exchange 2013 till CU 13 is supported with BE 15.

Thanks and Regards,

Riyaj