cancel
Showing results for 
Search instead for 
Did you mean: 

Backup Exec 2014 SP2 Environmental checks fail when SQL instance on remote server

Hello,

 

I run Windows Server 2008 R2 x64 on all servers. I have Backup Exec 2010 R3 SP4 installed on my backup server and MS SQL 2008 R2 SP3 installed on my SQL Server. The Backup Exec Database is on my SQL server.

When performing the Environmental checks for the installation on Backup Exec 2014 SP2 I get the following errors which I cannot continue from.

02-16-2015,14:28:00 : SQL_GetServiceName. GetComputerName

02-16-2015,14:28:00 : BACKUPSERVER

02-16-2015,14:28:42 : SQLBrowser service is not running. Starting service.

02-16-2015,14:29:03 : SQLBrowser failed to start. Connection requests to SQL server SQLSERVER might fail.

02-16-2015,14:29:24 : Error returned from OpenSCManager: 5

02-16-2015,14:30:06 : V-225-204: Could not start the SQL server SQLSERVER with service name of MSSQLSERVER ***To search for information about this error, click here 

02-16-2015,14:30:06 : Unable to connect to a SQL Server SQLSERVER on machine SQLSERVER.

02-16-2015,14:30:06 : SQL_GetServiceName. GetComputerName

02-16-2015,14:30:06 : BACKUPSERVER

02-16-2015,14:30:48 : SQLBrowser service is not running. Starting service.

02-16-2015,14:31:09 : SQLBrowser failed to start. Connection requests to SQL server SQLSERVER might fail.

02-16-2015,14:31:30 : Error returned from OpenSCManager: 5

02-16-2015,14:32:12 : V-225-204: Could not start the SQL server SQLSERVER with service name of MSSQLSERVER ***To search for information about this error, click here 

02-16-2015,14:32:12 : Unable to connect to a SQL Server SQLSERVER on machine SQLSERVER.

02-16-2015,14:32:12 : Executing SQL_GetServicePack.

02-16-2015,14:32:12 : SQL_GetServiceName. GetComputerName

02-16-2015,14:32:12 : BACKUPSERVER

02-16-2015,14:32:54 : SQLBrowser service is not running. Starting service.

02-16-2015,14:33:15 : SQLBrowser failed to start. Connection requests to SQL server SQLSERVER might fail.

02-16-2015,14:33:36 : Error returned from OpenSCManager: 5

02-16-2015,14:34:18 : V-225-204: Could not start the SQL server SQLSERVER with service name of MSSQLSERVER ***To search for information about this error, click here 

02-16-2015,14:34:18 : V-225-226: Unable to connect to SQL Server. ***To search for information about this error, click here 

02-16-2015,14:34:18 : SQL_GetServiceName. GetComputerName

02-16-2015,14:34:18 : BACKUPSERVER

02-16-2015,14:35:00 : SQLBrowser service is not running. Starting service.

02-16-2015,14:35:21 : SQLBrowser failed to start. Connection requests to SQL server SQLSERVER might fail.

02-16-2015,14:35:42 : Error returned from OpenSCManager: 5

02-16-2015,14:36:24 : V-225-204: Could not start the SQL server SQLSERVER with service name of MSSQLSERVER ***To search for information about this error, click here 

02-16-2015,14:36:24 : Unable to connect to a SQL Server SQLSERVER on machine SQLSERVER.

02-16-2015,14:36:24 : SQL_GetServiceName. GetComputerName

02-16-2015,14:36:24 : BACKUPSERVER

02-16-2015,14:37:06 : SQLBrowser service is not running. Starting service.

02-16-2015,14:37:27 : SQLBrowser failed to start. Connection requests to SQL server SQLSERVER might fail.

02-16-2015,14:37:48 : Error returned from OpenSCManager: 5

02-16-2015,14:38:31 : V-225-204: Could not start the SQL server SQLSERVER with service name of MSSQLSERVER ***To search for information about this error, click here 

02-16-2015,14:38:31 : Unable to connect to a SQL Server SQLSERVER on machine SQLSERVER.

02-16-2015,14:38:31 : Executing SQL_GetServicePack.

02-16-2015,14:38:31 : SQL_GetServiceName. GetComputerName

02-16-2015,14:38:31 : BACKUPSERVER

02-16-2015,14:39:13 : SQLBrowser service is not running. Starting service.

02-16-2015,14:39:34 : SQLBrowser failed to start. Connection requests to SQL server SQLSERVER might fail.

02-16-2015,14:39:55 : Error returned from OpenSCManager: 5

02-16-2015,14:40:37 : V-225-204: Could not start the SQL server SQLSERVER with service name of MSSQLSERVER ***To search for information about this error, click here 

02-16-2015,14:40:37 : V-225-226: Unable to connect to SQL Server. ***To search for information about this error, click here 

02-16-2015,14:40:37 : Executing SQL_GetSQLServerEdition.

02-16-2015,14:40:37 : SQL_GetServiceName. GetComputerName

02-16-2015,14:40:37 : BACKUPSERVER

02-16-2015,14:41:19 : SQLBrowser service is not running. Starting service.

02-16-2015,14:41:40 : SQLBrowser failed to start. Connection requests to SQL server SQLSERVER might fail.

02-16-2015,14:42:01 : Error returned from OpenSCManager: 5

02-16-2015,14:42:43 : V-225-204: Could not start the SQL server SQLSERVER with service name of MSSQLSERVER ***To search for information about this error, click here 

02-16-2015,14:42:43 : V-225-226: Unable to connect to SQL Server. ***To search for information about this error, click here 

02-16-2015,14:42:43 : SQL_GetServiceName. GetComputerName

02-16-2015,14:42:43 : BACKUPSERVER

02-16-2015,14:43:25 : SQLBrowser service is not running. Starting service.

02-16-2015,14:43:46 : SQLBrowser failed to start. Connection requests to SQL server SQLSERVER might fail.

02-16-2015,14:44:07 : Error returned from OpenSCManager: 5

02-16-2015,14:44:49 : V-225-204: Could not start the SQL server SQLSERVER with service name of MSSQLSERVER ***To search for information about this error, click here 

02-16-2015,14:44:49 : V-225-224: Unable to connect to SQL Server SQLSERVER. ***To search for information about this error, click here 

02-16-2015,14:44:50 : AgentSeqDlgs::Misc_BE_CommonOps

02-16-2015,14:44:50 : Executing BE_MsiGetPropertyFromSourceMedia

02-16-2015,14:44:50 : D:\BE\WINNT\INSTALL\BEx64\Install\media\Symantec Backup Exec for Windows Servers.msi

02-16-2015,14:44:50 : 0

02-16-2015,14:44:50 : Error 5: Unable to get SQL version info for SQL instance SQLSERVER

02-16-2015,14:44:50 : BEOperations::BE_GetInstalledProdCodeVersion()

02-16-2015,14:44:50 : The product detected. PID: {06B4D29D-D713-4EF3-B399-C4346FB84FF3}, version: 13.0.5204.

02-16-2015,14:44:50 : Not a CASO, Install will continue.

02-16-2015,14:44:50 : GetLUMutex_Thread BEPushObj class

02-16-2015,14:57:53 : Initialize the telemetry items on the dialog

02-16-2015,14:57:53 : AgentSeqDlgs::Misc_BE_CommonOps

02-16-2015,14:57:53 : GetClusterUpgradeState returning 0

02-16-2015,14:57:53 : GetClusterUpgradeState returning 0

02-16-2015,14:58:16 : The return code is: 1602

02-16-2015,14:58:17 : WARNING: Installation has been canceled.

1 Solution

Accepted Solutions
Accepted Solution!

This issue has been resolved.

This issue has been resolved. It was an right issue with the SQL Software. A Domain adminstrator account resolved the problem

View solution in original post

1 Reply
Accepted Solution!

This issue has been resolved.

This issue has been resolved. It was an right issue with the SQL Software. A Domain adminstrator account resolved the problem

View solution in original post