Hello,
My company has a Windows 2008 Standard SP2 server running Backup Exec 2014 with multiple servers running the remote agent on Windows Server 2003 Standard SP2 (as well as other OS's).
We have been having an issue the past 2 weeks with our 2003 VM's specifically. One by one the remote agent has started crashing and will keep crashing every time BE tries to communicate with it until we reboot.
The servers give the following error when the crash occurs:
Event ID 259
A process crash has been detected.
Faulting application: beremote.exe 14.1.1786.1059
Faulting module: beclass.dll 14.1.1786.1059
Fault offset 0x9a3c1
Exception code 0xc0000005.
For now it looks like the issue goes away after a reboot, however we are not really interested in systematically rebooting every 2003 server that eventually has this issue. The jobs were functioning perfectly fine before, and there were no changes made in the past month or so that we could see as having caused this change. I have a case open with Symantec but they are generally not interested and not sure what is happening.
Has anyone seen this before, and if so do you know the cause?
