10-26-2020 09:25 PM - edited 10-26-2020 10:43 PM
Hello Folks, running Backup Exec 21 I get a "Browse Falure" "The service has not been started" error whenever I try to add a workgroup computer via the "Browse". See attached photo. I'm completely worn out with trying to figure this out. Any help is greatly appreciated. THANK YOU
10-27-2020 12:08 AM
Forget about Backup Exec for now -
Can you use Windows Explorer on the BE server and expand 'Network'?
Are workgroup machine names listed?
10-27-2020 12:14 AM
Please have a look at the Solution in this post:
https://vox.veritas.com/t5/Backup-Exec/Install-backup-exec-agant-on-workgroup-computer/td-p/841624
10-27-2020 12:29 AM
In addition to Marianne's suggestion
Can you ping this machine from the BE server via IP, Netbios, FQDN ?
10-27-2020 11:23 AM
Thank you for the reply. In windows explorer I am only able two see one of the workgroup computers in windows explorer when I expand the network. The machine I am able to see is a windows7 machine. The two other machines which are windows 10, I am not able to see. I am able to ping all machines and I am also able to access all machines by typing in the machine name directly in explorer and reach any machine (ie: \\mymachine)
I hope this helps
10-27-2020 11:25 AM
Thank you, yes I am able to ping the machines via IP address
10-27-2020 11:27 AM
Yes I have installed the agent on all workgroup computers manually/locally using the method described in the post above.
10-28-2020 01:00 AM
@Wael68 wrote:
Thank you for the reply. In windows explorer I am only able two see one of the workgroup computers in windows explorer when I expand the network. The machine I am able to see is a windows7 machine. The two other machines which are windows 10, I am not able to see. I am able to ping all machines and I am also able to access all machines by typing in the machine name directly in explorer and reach any machine (ie: \\mymachine)
I hope this helps
@Wael68
Check the machines that you cannot see in Windows Explorer and verify that 'network discovery' is enabled in 'Network and Sharing Center'.
10-29-2020 01:38 AM - edited 10-29-2020 01:40 AM
@Marianne, yes I'm sorry I did initially post in the wrong forum. I appologize about that. I am new to this community and that was my first post. I could not find how to delete the other post. If you can do it for me I would appreciate that. Also I want to thank you for all your help. I've got it figured out. It's strange but what I did was install the agent locally on all computers then I just added the computers manually in Backup Exec by typing in their respective name (ie: \\mycomputer). I unchecked the selection to install the agent. It came back with an error about not able to establish communication but it added them anyway. After that I just clicked on each and selected "establish trust". The trust succeeded and I was able to run backups.
The strange part is after this, the browse that initially was failing started to just work properly. Also in File Explorer I was able to see all the computers when I expanded Network.
Very Odd.
Thank you again for all your help and the useful links you provided!