Backup Exec 9.1 Error Teh handle is invalid

[542115235]

I keep getting this error..

0x6 - The handle is invalid

We are running the following

Backup Exec 9.1 4691
SBS 2003
Exchange 2003
Norton AV

I tried searching support for this error.. But the search function lacks search features.. Or I am doing something wrong..

Thanks

[SANDEEP_PILLAY]

Hi,

As a preliminary step ensure that the Device is listed in the Hardware Compatibility List.

http://support.veritas.com/dsl/lists/device_ddProduct_BEWNT_media_all_prod1_NT9.htm

Please perform following steps to resolve this issue :

1. Recreate tape device in Backup exec :



http://support.veritas.com/docs/192144


2. Create a new Backup job.

3. Repair database.



http://support.veritas.com/docs/265180

kindly also verify the following to resolve the issue.
- Ensure that the Drives are properly detected in Windows and are able to perform backup and restore using NTbackup.

- Ensure that SCSI ID 0 & 1 are not being used, as they are reserved for bootable devices. Also ensure that SCSI ID 6 is not being used.

- Disable removable storage (RSM) service on that device. In most of the cases, it has been seen that VERITAS device driver does not work properly with RSM if possible try to disable the service itself.


Ensure that you have the latest drivers installed

Refer the following Technote to install the Drivers.

http://seer.support.veritas.com/docs/199881.htm


We would also suggest, that you check system events for SCSI related events (7,9,11or 15) and in case you find any please refer to following technote/article for further information
http://support.microsoft.com/default.aspx?scid=kb;en-us;154690



If the above does not help kindly install the OEM Drivers and verify the results.
Refer the following Technote.

http://seer.support.veritas.com/docs/253974.htm

Alternatively run the backup job to a Backup-to-Disk folder and verify the results.

We hope this will help.

[Zerene_Sangma]

Hello there,

Do update us on this issue.
Is it resolved? Are you still getting the error?

Thanks.

[Sheetal_Risbood]

Hello,

In reference to our previous reply to your post, we would request you to update us on the progress.

However, if we do not receive your intimation within two business days, this post would be 'assumed answered' and archived.


Thanks.

[Sheetal_Risbood]

Archiving the post as per our previous reply