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Backup Exec BEDB.bak issues after upgrade

Hey Guys

I'm having an issue with the Backup Exec 20 Database on my Windows Server 2012 R2 after upgrading to Backup Exec 20 from 14. Since then I receive the following error:

"BackupDiskFile::CreateMedia: Error to create 'C:\Program Files\Symantec\Backup Exec\Data\BEDB.bak' . Betriebssystemfehler = 5(Access Denied)."

Regarding to the console I should check this article:

https://www.veritas.com/support/en_US/article.100011090

Which tells me to update my Exec Version, which I just did (it's version 20.3 Server and the Console 20.5). I am able to access the SQL-Database with the Credentials I also provided for the Exec-Server

What can I do to resolve this Issue?

 

Thanks for your help.

 

Kind regards,

 

gabeBU

 

1 Solution

Accepted Solutions
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Accepted Solution!

Re: Backup Exec BEDB.bak issues after upgrade

Then I think the sql-service has no permisions to create the file.

Under which account does the BE-services run?

Under which account does the SQL-Services run?

Check this over services.msc or "Computerverwaltung".

 

If this was helpful please mark this as solution.

View solution in original post

6 Replies
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Re: Backup Exec BEDB.bak issues after upgrade

Hello

Does the file exist? Please check the exact path.

Then rename the file, it will be created every night from new. Perhaps it is corrupt.

Kind reagards

If this was helpful please mark this as solution.
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Re: Backup Exec BEDB.bak issues after upgrade

Hi Lothar

 

Yes, the File does  exist. I'll rename the existing file and I'll check if the error persists.

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Re: Backup Exec BEDB.bak issues after upgrade

Okay, I checked wrong, the File DOESN'T exist, there is a bedb_dat.bak File, I misread the filename.

 

 

Highlighted
Accepted Solution!

Re: Backup Exec BEDB.bak issues after upgrade

Then I think the sql-service has no permisions to create the file.

Under which account does the BE-services run?

Under which account does the SQL-Services run?

Check this over services.msc or "Computerverwaltung".

 

If this was helpful please mark this as solution.

View solution in original post

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Re: Backup Exec BEDB.bak issues after upgrade

The SQL-Server is running under a "SQL Service" Account, that has been created for the Server and Backup Exec is running with the Domain Administrator account.

 

Edit: THe SQL-User is a member of Domain Admins,"Leistungsprotokollbenutzer" and SQLServerMSASUSer$SERVERNAMESSQLSERVER

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Re: Backup Exec BEDB.bak issues after upgrade

Okay, the reason was that SQL wasn't running with the local system account.