Backup Exec BEDB.bak issues after upgrade

[gabebu]

Hey Guys

I'm having an issue with the Backup Exec 20 Database on my Windows Server 2012 R2 after upgrading to Backup Exec 20 from 14. Since then I receive the following error:

"BackupDiskFile::CreateMedia: Error to create 'C:\Program Files\Symantec\Backup Exec\Data\BEDB.bak' . Betriebssystemfehler = 5(Access Denied)."

Regarding to the console I should check this article:

https://www.veritas.com/support/en_US/article.100011090

Which tells me to update my Exec Version, which I just did (it's version 20.3 Server and the Console 20.5). I am able to access the SQL-Database with the Credentials I also provided for the Exec-Server

What can I do to resolve this Issue?

Thanks for your help.

Kind regards,

gabeBU

[Lothar_Müller]

Hello

Does the file exist? Please check the exact path.

Then rename the file, it will be created every night from new. Perhaps it is corrupt.

Kind reagards

[gabebu]

Hi Lothar

Yes, the File does  exist. I'll rename the existing file and I'll check if the error persists.

[gabebu]

Okay, I checked wrong, the File DOESN'T exist, there is a bedb_dat.bak File, I misread the filename.

[Lothar_Müller · Accepted solution]

Then I think the sql-service has no permisions to create the file.

Under which account does the BE-services run?

Under which account does the SQL-Services run?

Check this over services.msc or "Computerverwaltung".

[gabebu]

The SQL-Server is running under a "SQL Service" Account, that has been created for the Server and Backup Exec is running with the Domain Administrator account.

Edit: THe SQL-User is a member of Domain Admins,"Leistungsprotokollbenutzer" and SQLServerMSASUSer$SERVERNAMESSQLSERVER

[gabebu]

Okay, the reason was that SQL wasn't running with the local system account.