Backup Exec Error EventID: 33152, 57665, 34113

[whitehurstge]

I am getting the following errors randomly from my backup server.

EventID 33152. Below are the details of the message.

[4400] 05/10/13 23:25:10 Adamm Mover Error: DeviceIo: 05:00:06:00 - Device error 1117 on "\\.\Tape0", SCSI cmd 08, 1 total errors

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Adamm Mover Error: Read Failure!
Error = ERROR_IO_DEVICE
Drive = "CERTANCE 0001"
    {B8B580A5-280E-4954-BE43-F89B217F68A9}
Media = "Tape 20"
    {89E1C0C3-3441-463A-90B7-1D3038BACBA5}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)

EventID 57665

Storage device "CERTANCE 0001" reported an error on a request to read data from media.

Error reported:
The request could not be performed because of an I/O device error.
.

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

EventID 34113

Backup Exec Alert: Job Failed
(Server: "Server1") (Job: "Daily Backup") Daily Backup -- The job failed with the following error: The backup storage device has failed.
 

 For more information, click the following link:
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

These errors happen at randowm times and there seems to be no rhyme to when they might happen.  Any suggestions??

[CraigV]

Hi,

Check the 2 TNs below for additional information:

http://www.symantec.com/business/support/index?page=content&id=TECH44668

http://www.symantec.com/business/support/index?page=content&id=TECH24414

Thanks!

[Larry_Fine]

What tape drive and/or tape library?

What interface type & HBA?

[pkh]

To eliminate any hardware errors, run the manufacturer's diagnostic utility against the tape library and tape drive.  Make sure that you select the write test and that you have stopped all the BE services beforehand.

[whitehurstge]

I have a Dell PowerVault 114T with a SCSI connection.  I am unable to download the Symantec Backup Exec Support Tool because it is no longer supported.  I have downloaded the SymHelp tool and so far it has not given me much information.  I have run Dell's hardware utility and it gives me "green" across the board.  According to the compatability list, the tape drive is supported.

[Larry_Fine]

The PowerVault 114T is just a rack mount case for multiple drives.  Based upon your device name, I am assuming that you have a Certance LTO2 drive, which is a fairly old drive.  Make sure you have the latest firmware installed.

As Craig suggested earlier, please follow http://www.symantec.com/docs/TECH24414 as that will lead you through a likely solution.

[pdg0306]

I am having the same issue, Backup Exec 2010 R3, Dell TL2000 with 2 IBM ULT3580-HH5 connected via fiber channel to a Dell R310 server. This just started happening the end of March 2013.

[Larry_Fine]

please follow http://www.symantec.com/docs/TECH24414 as that will lead you through a likely solution.