08-23-2012 02:50 AM
Hello.
When I try to perform a backup of some shared resources in a remote server, after 20 hours, more or less, the job fails with this error and it can't continue:
" Final error: 0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-34040 "
I have applied the official solution:
I modify IRPStackSize value to 30 (decimal). When I repeat the job, it fails again after 30 hours. In the two servers (remote and local) is installed Symantec Backup Exec 2010 R2 with the last updates.
Help me, please. Any idea?
08-23-2012 03:11 AM
Ensure the remote agents are at the same version/patch level as that of the media server...have you specified a specific port range/network under Tools - Options - Network & Security..If using an AV, ensure its excluding the BE folder/executables..
Also, start off with this KB - http://www.symantec.com/business/support/index?page=content&id=TECH71227
08-23-2012 03:31 AM
Hello there,
Is it possible to upgrade to BE 2010 R3 with SP2 and couple of Hot fixes. This is the latest version of BE 2010 family and would be helpful for backups.
Also ensure that the remote agent is updated too to the same version after upgrading.
Thanks,
-Sush...
08-23-2012 03:54 AM
To VJware:
In the remote server the firewall is off. I haven't sepecified any port range/network, this option is unchecked. It is neccesary specify a range??
To Sush...
Where I can download the BE 2010 R3? Can you write some url?
Thanks.
08-23-2012 04:14 AM
Hello,
Here is the link
http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso
You may also refer to the following link for step by step installation
http://www.symantec.com/docs/TECH159346
Thanks,
-Sush...
08-23-2012 04:33 AM
Thanks, but will I need a new serial or license to install R3??
08-23-2012 04:38 AM
No. Upgrade from BE 2010 R2 to BE 2010 R3 is free. It will not ask for the License keys again during upgrade to BE 2010 R3 and will continue to work on the same License keys.
Thanks,
-Sush...
08-23-2012 04:39 AM
Hi
Same licenses are used by BE 2010 r3 so no need of entering any license keys
Thanks