Hi,
I "upgraded" to 11d a few weeks back and have applied all of the latest so-called hotfixes. After perhaps the most painful upgrading & licensing experience I have ever dealt with in my 15 years of network administration I finally got things running... or so I thought.
First off, let me just say that I have already completey deleted all of my old jobs and policies and re-created them, which by the way, was a major pain. Anyways, here was the first interesting behavior:
Last week or so, while some incremental jobs were trying to run (note I am backing up to a firewire drive) suddenly a job was missed because the previous job hung and the subsequent job's window timed out, at which point Backup Exec went into a continuous loop of retrying the job (note I do NOT have any retry settings defined for any of my backup jobs.) The end result was my Job History was filled up with over 120,000 missed job entries in the course of one evening. Anyways, I ended up spending around three hours yesterday deleting the missed jobs (2500 at a time since that is the max it will allow). Incidentally I called Symantec "support" about this, and the tech could not tell me why or how this happened, nor could he give me any reliable troubleshooting steps or configuration recommendations to prevent it in the future.
As if this wasn't enough of a pain, not one backup has been successful after clearing these missed jobs. I consistently get WMI errors, "Failure to retrieve Windows Management Instrumentation" on multiple different servers, and/or the backup job just hangs while backing up for no apparent reason. There is no indication that the job has hung, since it never errors out. The job simply sits there in a, "running" state with no data being passed until eventually I manually cancel it. Naturally once I manually cancel it, then it hangs at, "Cancel Pending" and yes, I ensure every time that there are no alerts awaiting acknowledgement before cancelling the jobs. Anyways, at this point I am then forced to bounce my backup server since I cannot successfully recycle the Backup Exec services, they just hang trying to stop the job engine.
The question is, how on Earth can I get reliable backups running again? I am so disgusted with this entire debacle that I have already made up my mind to never renew or purchase another Symantec product again. Perhaps someone there can redeem this situation by giving me some actual assistance which doesn't involve me waiting on hold for an hour or more, only to get some incompetent nincompoop who has no clue how to solve the issue. At this point I have to literally intervene after EVERY single job, not that it seems to matter since none of them ever completely successfully anymore anyways. This is completely unacceptable, I'm seriously at the point where I may just ask for our money back and take our business elsewhere.
P.S. I just fired off an incremental job for the third time in a row now, and yes it is now hanging again after around 20 seconds.
Message Edited by Fusion on 04-06-200712:23 PM
Message Edited by Fusion on 04-06-200712:23 PM
