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Backup Exec Migration Assistant Failed

srsterling
Level 2

Running Migration Assistant MigAssist-22.0.1193R.exe migrating from Windows Server 2012 R2, BE 21.4 to Windows Server 2022 Std, BE 22.0.

srsterling_0-1667933920652.png

Support will not help unless I pay.

Thanks,

Bill Short
Newtown, PA

 

4 REPLIES 4

pkh
Moderator
Moderator
   VIP    Certified

Have you tried running as an admin?

RogRubin
Moderator
Moderator
Employee

Hi Bill
I am not sure why you have been denied support. 
Yes, if you need assistance with the migration itself then this is a payable feature; however if you experience an error like you do, then it is my believe that you are entitled to support.
If pkh suggestion did not help or you are experience another error afterwards, then could you share your case id if you got that far or reply with the current status here.

I actually have only run it as Admin.

That's a good idea.  I initially opened a case just to ask a few basic questions about the process prior to running it and that is when they hit me with "You will need to pay".  I did not try to open a new case with the error that I am getting.  Thanks!