10-06-2010 11:46 AM
A customer of mine recently bought a few Backup Exec 2010 licenses and sent me an email today stating that he couldn't install the RALUS on an AIX server. Since I am not too familiar with Unix, I was wondering if anyone would be able to assist me in identifying the problem. Have pasted the details below...
root@lokotin /RALUS_RMALS_RAMS-2896.9 # cat installralus#!/bin/shVXIF_HOME=./;export VXIF_HOMEVXIF_ORIGENVLANG=$LANG;export VXIF_ORIGENVLANGPERL_UNICODE=1;export PERL_UNICODE# Let's get the type of Machine we are running on this platformHDWR_TYPE=`uname -m`# Use our own distribution of Perl (VRTSperl)case `uname` inSunOS)if [ $HDWR_TYPE = "i86pc" ] ; thenBITS_ARCH=`isainfo -b`if [ $BITS_ARCH = "32" ] ; thenecho "ERROR: 32-bit not supported."elif [ -f ./RALUSx86/installralus ] ; thencd ./RALUSx86./installralus $*elseecho "ERROR: Unable to launch Solaris x86 installer."fiexit 1elseif [ -f "./RALUS64/installralus" ] ; thencd ./RALUS64./installralus $*elseecho "ERROR: Unable to launch Solaris 64-bit installer."fiexit 1fi;;Linux)if [ $HDWR_TYPE = "x86_64" ] ; thenif [ -e "./RALUS64/installralus" ] ; thencd ./RALUS64./installralus $*elseecho "ERROR: Unable to launch Linux 64-bit installer."fiexit 1fiOS=Linux;export OSPERL_VER=5.8.8;export PERL_VER;;*)echo "Not Supported."exit 1;;esacif [ -z "$VXIF_HOME" ] ; thenecho "ERROR: Environment variable VXIF_HOME is not defined. Exiting ... "exit 1;fiif [ ! -d "${VXIF_HOME}/VxIF" ] ; thenecho "ERROR: VXIF_HOME is invalid. It must point to the root of VxIF. Exiting ... "exit 1;fi./perl/$OS/bin/perl -I. -I$PATH -I$VXIF_HOME -I./perl/$OS/lib/$PERL_VER installralus.pl $*root@lokotin /RALUS_RMALS_RAMS-2896.9 # ./installralusNot Supported.root@lokotin /RALUS_RMALS_RAMS-2896.9 # installralusNot Supported.root@lokotin /RALUS_RMALS_RAMS-2896.9 # uname -m00CC5B554C00root@lokotin /RALUS_RMALS_RAMS-2896.9 # unameAIX
Solved! Go to Solution.
10-06-2010 06:21 PM
AIX is no longer supported with BE 2010. Please refer to the BE 2010 Software Compatibility List for supported OS with RALUS -
http://www.symantec.com/business/support/resources/sites/BUSINESS/content/staging/TECHNICAL_SOLUTION/137000/TECH137682/en_US/6.0/bews_2010r2_scl_9-2-10.pdf?__gda__=1286415215_b275755732954fb0b165c13398e0c6b6
10-06-2010 06:21 PM
AIX is no longer supported with BE 2010. Please refer to the BE 2010 Software Compatibility List for supported OS with RALUS -
http://www.symantec.com/business/support/resources/sites/BUSINESS/content/staging/TECHNICAL_SOLUTION/137000/TECH137682/en_US/6.0/bews_2010r2_scl_9-2-10.pdf?__gda__=1286415215_b275755732954fb0b165c13398e0c6b6
10-06-2010 08:28 PM
Hello Nawaz,
What is the verion of AIX is the customer using?? AS per the Software Compatibility List (SCL) of BE 2010 only IBM AIX 5.2 and 5.3 with POWER OS Platform are supported with BE 2010. Please check the SCL from the following link :
http://www.symantec.com/docs/TECH73057
Thanks,
-Sush...
10-06-2010 08:30 PM
IBM AIX 5.2 and 5.3 with POWER OS Platform is supported.......
10-06-2010 09:32 PM
@ Sush - With BE 2010, AIX 5.2 & 5.3 is no longer supported. Refer to the Support EOL section at the end of the SCL pdf.
10-06-2010 10:01 PM
@VJWare: My apology I was looking at the wrong section. Indeed AIX is not supported with BE 2010....
Thanks,
-Sush...
10-06-2010 11:45 PM
Thanks All... I presume that Tech Support might have a fix or work-around for the issue!!