11-27-2014 07:08 AM
Backup Exec Remote Agent for Windows service hung on "Starting" status. UAC is turn off already, Reboot many times but no improvement. Any suggestion?
Windows system log Event ID: 7001
The Backup Exec Job Engine service depends on the Backup Exec Remote Agent for Windows service which failed to start because of the following error:
After starting, the service hung in a start-pending state.
Software version: Backup Exec 2012 14.0 SP4
OS version: Win 2008 R2 with SP1
Thanks.
11-27-2014 07:28 AM
...if there is an antivirus installed, put in an exclusion for beremote.exe and try again.
Thanks!
11-27-2014 06:12 PM
From the elevated command prompt , change directory to Backup exec install directory and run beremote -console
might give you error to get help!!
12-04-2014 06:38 PM
I've tried to
- Put the Backup Exec program folder to Anti-Virus exclusion list
- Uninstall Anti-Virus program.
- reinstall Backup Exec program
it fails to start when reboot the server.
After run beremote -console command, some error or failed show in the console.
[4216] 2014-12-05T09:19:31.421 [push] - Checking for 'Create a Token Object' privilege.
[4216] 2014-12-05T09:19:31.421 [push] - LookupPrivilegeValue( ) found privilege.
[4216] 2014-12-05T09:19:31.421 [push] - ERROR: AdjustTokenPrivileges( ) could not enable privilege (0x514 ).
[4216] 2014-12-05T09:19:31.421 - Error accessing regkey: Software\Symantec\Backup Exec For Windows\Open File Option\ConfigOrphaned snaped can't be cleaned up. Maybe a privilage issue
[3028] 2014-12-05T09:19:31.483 [beutil] - Failed to open EV Install key (SOFTWARE\KVS\Enterprise Vault\Install).
[3028] 2014-12-05T09:19:31.483 [inc] - [AgentID:25] ... failed to load bedstrace.dll.
[3028] 2014-12-05T09:19:31.483 [fsys\shared] - FS_DleGen: Failure to create debug trace object at line number 108
[3028] 2014-12-05T09:19:31.483 [inc] - [AgentID:2a] ... failed to load bedstrace.dll.
[3028] 2014-12-05T09:19:31.483 [fsys\shared] - FS_DleGen: Failure to create debug trace object at line number 108
12-04-2014 11:42 PM
There should be more lines of debug when you run beremote -console. Are these the ony lines which appear ?
And do ensure this service is set to use the local system account.