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Backup Exec Server Services failing to start after run a repair by windows control panel

Fred_0m
Level 3
Partner Accredited

‎11-23-2016 03:07 PM

Hello to everybody!

I perfomed a repair by Windows Control Panel and can't start the Backup Exec services. Can someone suggest me something about this problem?

 

SGMON logs when I try start services by BEUTILITY:

BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:

New PC object: sessionID:1, parentID:0, rootParent:1.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Fire message:Iniciando serviços. PC:-2147483648.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:

New PC object: sessionID:2, parentID:1, rootParent:1.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Fire message:Iniciando os serviços do servidor:PROCION.. PC:0.
BEUTILITY: [11/23/16 17:04:31] [4532] "Cluster" key is not present in the registry
BEUTILITY: [11/23/16 17:04:31] [4532] Did not detect Microsoft cluster ()
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Unable to may a RPC connection. Is BeServer running? 0x6ba.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Unable to may a RPC connection. Is BeServer running? 0x6ba.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Server:PROCION, not authorized for archival operation.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Not reporting to user. StartService:PROCION, machine:EnterpriseVaultAdminService. nRet:0, raw:0x0, 0.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Unable to may a RPC connection. Is BeServer running? 0x6ba.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Server:PROCION, not authorized for archival operation.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Not reporting to user. StartService:PROCION, machine:Enterprise Vault Directory Service. nRet:0, raw:0x0, 0.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Unable to may a RPC connection. Is BeServer running? 0x6ba.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Server:PROCION, not authorized for archival operation.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Not reporting to user. StartService:PROCION, machine:EnterpriseVaultStorageService. nRet:0, raw:0x0, 0.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Unable to may a RPC connection. Is BeServer running? 0x6ba.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Server:PROCION, not authorized for archival operation.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Not reporting to user. StartService:PROCION, machine:EnterpriseVaultIndexingService. nRet:0, raw:0x0, 0.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Unable to may a RPC connection. Is BeServer running? 0x6ba.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Server:PROCION, not authorized for archival operation.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Not reporting to user. StartService:PROCION, machine:EnterpriseVaultShoppingService. nRet:0, raw:0x0, 0.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Unable to may a RPC connection. Is BeServer running? 0x6ba.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Server:PROCION, not authorized for archival operation.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Not reporting to user. StartService:PROCION, machine:EnterpriseVaultTaskControllerService. nRet:0, raw:0x0, 0.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Unable to may a RPC connection. Is BeServer running? 0x6ba.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Server:PROCION, not authorized for archival operation.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Fire message:Servidor:PROCION, serviço:BackupExecAgentAccelerator iniciou com êxito.. PC:43.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:StartService:PROCION, machine:BackupExecAgentAccelerator. nRet:0, raw:0x0, 0.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Unable to may a RPC connection. Is BeServer running? 0x6ba.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Server:PROCION, not authorized for archival operation.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Not reporting to user. StartService:PROCION, machine:BackupExecNamingService. nRet:0, raw:0x424, 1060.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Error: (1060) - O serviço especificado não existe como serviço instalado.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Unable to may a RPC connection. Is BeServer running? 0x6ba.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Server:PROCION, not authorized for archival operation.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Fire message:Servidor:PROCION, serviço:BackupExecDeviceMediaService iniciou com êxito.. PC:56.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:StartService:PROCION, machine:BackupExecDeviceMediaService. nRet:0, raw:0x0, 0.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Unable to may a RPC connection. Is BeServer running? 0x6ba.
BEUTILITY: [11/23/16 17:04:31] [0000] 00-1123:170431:Server:PROCION, not authorized for archival operation.
BESERVER: [11/23/16 17:04:31] [0000] BECRYPTO Base Address is BE00000
BESERVER: [11/23/16 17:04:31] [0000] BECryptoInit: Initialized locks for SSL callbacks

Best Regards,

Fred_0m

sgmonlogs.log
103 KB
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3 REPLIES 3

CraigV
Moderator
Moderator
Partner    VIP    Accredited

‎11-24-2016 03:54 AM

Are all your services started up? Have you run a repair of the BEDB using beutility.exe? Thanks!
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DarthBilly
Level 5
Employee

‎11-28-2016 07:16 AM

If you start the services by Windows Services, which service doesn't start? Check the Event Logs for errors as well.

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Nick_Elmer
Level 6
Employee
In response to DarthBilly

‎11-28-2016 02:33 PM

Looks like you are running into this issue.

http://www.veritas.com/docs/000015837

Give the solution a try and see if it helps.

Nick

 

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