03-31-2017 02:50 AM
The Backup Exec Server service will no longer start, when it attempts to start it automatically fails and the following event logs get generated;
Faulting application beserver.exe, version 12.5.2213.183, time stamp 0x4d5ab262, faulting module kernel32.dll, version 6.0.6002.19623, time stamp 0x56ec4631, exception code 0xe06d7363, fault offset 0x00000000000166cd, process id 0x%9, application start time 0x%10.
Application: beserver.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code e06d7363, exception address 0000000076C766CD
Stack:
Any thoughts? I can't find anything online about this...
03-31-2017 05:06 AM
Have you checked to make sure that an AV isn't perhaps blocking the BE services? If so, put in an exclusion for them and check again.
Thanks!
03-31-2017 08:28 AM
I completely disabled the AV when attempting to start the BE services
03-31-2017 08:39 AM
If it helps, this is what I see if I try and run the beserver.exe by itself;
C:\Windows\system32>"C:\Program Files\Symantec\Backup Exec\beserver.exe"
[10968] 03/31/17 16:38:04 -1 Checking service rights and pending reboots.
[10968] 03/31/17 16:38:04 -1 Checking for pending install reboot.
[10968] 03/31/17 16:38:04 -1 Pending install reboot not detected.
[10968] 03/31/17 16:38:04 -1 Opening process token.
[10968] 03/31/17 16:38:04 -1 Getting token SID.
[10968] 03/31/17 16:38:04 -1 Got current SID: 'S-1-5-21-2655307315-1050613355-2966526321-1142'.
[10968] 03/31/17 16:38:04 -1 Checking for local system account.
[10968] 03/31/17 16:38:04 -1 Got local system SID: 'S-1-5-18'.
[10968] 03/31/17 16:38:04 -1 Not running as local system account.
[10968] 03/31/17 16:38:04 -1 Checking for specific required rights.
[10968] 03/31/17 16:38:04 -1 Checking for 'Backup Files and Directories' privilege.
[10968] 03/31/17 16:38:04 -1 LookupPrivilegeValue( ) found privilege.
[10968] 03/31/17 16:38:04 -1 Privilege is enabled.
[10968] 03/31/17 16:38:04 -1 Checking for 'Restore Files and Directories' privilege.
[10968] 03/31/17 16:38:04 -1 LookupPrivilegeValue( ) found privilege.
[10968] 03/31/17 16:38:04 -1 Privilege is enabled.
[10968] 03/31/17 16:38:04 -1 Checking for 'Create a Token Object' privilege.
[10968] 03/31/17 16:38:04 -1 LookupPrivilegeValue( ) found privilege.
[10968] 03/31/17 16:38:04 -1 Privilege is enabled.
[10968] 03/31/17 16:38:04 -1 Checking for 'Manage Auditing and Security Log' privilege.
[10968] 03/31/17 16:38:04 -1 LookupPrivilegeValue( ) found privilege.
[10968] 03/31/17 16:38:04 -1 Privilege is enabled.
[10968] 03/31/17 16:38:04 -1 Checking for 'Take ownership of files and other objects' privilege.
[10968] 03/31/17 16:38:04 -1 LookupPrivilegeValue( ) found privilege.
[10968] 03/31/17 16:38:04 -1 Privilege is enabled.
[10968] 03/31/17 16:38:04 -1 Not checking for 'Act as part of the operating system' privilege as it is not needed for this environment.
[10968] 03/31/17 16:38:04 -1 Starting beserver system service application
[10968] 03/31/17 16:38:04 -1 BEServer failed to connect to service control manager:1063
[10968] 03/31/17 16:38:04 -1 Cblmanger, shutdown Immenient: started.
[10968] 03/31/17 16:38:04 -1 Cblmanger, shutdown Immenient: complete.
[10968] 03/31/17 16:38:04 -1 Cblmanger, check shutdown Ready: started.
[10968] 03/31/17 16:38:04 -1 Cblmanger, check shutdown ready: complete.
[10968] 03/31/17 16:38:04 -1 Uninitializing ACE...
[10968] 03/31/17 16:38:04 -1 ERROR uninitializing ACE: -1.
[10968] 03/31/17 16:38:04 -1 BEServer shutdown completed.
[10968] 03/31/17 16:38:04 -1 Cblmanger, shutdown Immenient: started.
[10968] 03/31/17 16:38:04 -1 Cblmanger, shutdown Immenient: complete.
[10968] 03/31/17 16:38:04 -1 Cblmanger, check shutdown Ready: started.
[10968] 03/31/17 16:38:04 -1 Cblmanger, check shutdown ready: complete.
04-02-2017 10:11 PM
The TN below should help you with the BEServer 1063 error you're getting:
https://www.veritas.com/support/en_US/article.000015488
Thanks!
04-04-2017 12:58 AM
No difference I'm afraid
Faulting application beserver.exe, version 12.5.2213.183, time stamp 0x4d5ab262, faulting module kernel32.dll, version 6.0.6002.19623, time stamp 0x56ec4631, exception code 0xe06d7363, fault offset 0x00000000000166cd, process id 0x%9, application start time 0x%10.
Application: beserver.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code e06d7363, exception address 0000000076C766CD
Stack:
04-04-2017 03:34 AM
Hi,
Have you tried;
1. Repair of the BEDB using beutility.exe (non-intrusive, doesn't break the BEDB);
2. Repair of BE through Add/Remove Programs?
Thanks!
04-04-2017 05:07 AM
have a look in your windows updates.
were there updates related to .NET framework and related stuff?
revert these updates.