Backup Exec Services cannot start

[harnsu_goh]

Dear all, 

following is my server setup 

Windows 2K8 64Bit 

SQL Server 2008 R2 64Bit 

Backup Exec 2012 64 Bit

the installation went on perfectly ... but when come attempt to access the console i got this error saying following  services cannot start 

BE Agent Browser

BE Device and Media Service 

BE Job Engine

BE Management Service 

BE Server 

However following service do run fine 

BE Remote Agent for Windows 

BE Error Recording Service .

when i did into event log i got this 

Adamm Database Event: Handle Failure!

Error = ERROR_INVALID_HANDLE

Server = "APP-SQL2"

Active Node = ""

Instance = ""

Database = "BEDB"

Connection String = "DRIVER=SQL Server;SERVER=APP-SQL2;DATABASE=BEDB;App=BEWS PVL"

what went wrong actully ? 

[AmolB]

What is the status of SQL server BKUPEXEC service? 

Try to start the above service if its not started followed by BE device and media server and than 

BE server service. 

[Backup_Exec1]

Hi

Please open services for windows and check which service is not starting. Also ensure Sql service for bkupexec is up and running and if not start the services and then try to start other services and check

Thanks

[harnsu_goh]

The SQL Server Service is Running Fine ... it is a standalone full version of SQL SErver,. I can connect to it using SQL's mgmt console and i am able to see the database (BEDB) created by BE 2012 

and the user account that i used to run the all BE service is assigned with sysadmin role in my SQL 2k8 R2. 

to double confirmed the access right I even manually create the user role mapping of DBO and data/reader/writer right to BEDB... 

what am i missing here. 

[harnsu_goh]

hmmm what do you mean by SQL Service for backupexec ? I can't find that service . 

here is the extract of services in my win2K8 

Name	Status	Startup Type	Log On As
Backup Client Agent Service		Manual	Local System
Backup Exec Agent Browser		Automatic	success\backupexec
Backup Exec Deduplication Engine		Disabled	Local System
Backup Exec Deduplication Manager		Disabled	Local System
Backup Exec Device & Media Service		Automatic	success\backupexec
Backup Exec Error Recording Service	Started	Automatic	Local System
Backup Exec Job Engine		Automatic	success\backupexec
Backup Exec Management Service		Automatic	success\backupexec
Backup Exec PureDisk Filesystem Service		Manual	Local System
Backup Exec Remote Agent for Windows	Started	Automatic	Local System
Backup Exec Server		Automatic	success\backupexec
SQL Active Directory Helper Service		Disabled	Network Service
SQL Full-text Filter Daemon Launcher (MSSQLSERVER)	Started	Manual	Local Service
SQL Server (MSSQLSERVER)	Started	Automatic	Local System
SQL Server Agent (MSSQLSERVER)	Started	Manual	Local System
SQL Server Analysis Services (MSSQLSERVER)	Started	Automatic	Local System
SQL Server Browser		Disabled	Local Service
SQL Server Integration Services 10.0	Started	Automatic	Local System
SQL Server Reporting Services (MSSQLSERVER)	Started	Automatic	Local System
SQL Server VSS Writer	Started	Automatic	Local System

[AmolB]

When you install BE with the default SQL express instance than BE creates BKUPEXEC

instance to store BE database. Since you are using a full version of SQL the service is replace

by MSSQLSERVER service.

[harnsu_goh]

hmm i see .. but I am pretty sure my sql server is running ...

i can even login to it and assign user login and create databases ... 

i read some where that one way is to uninstall the BE and reinstall with the SQL server express instance. 

I am doubtful of that solutions. 

[pkh]

What service pack are you using for your SQL Server 2008 R2?  If it is SP2, it is not currently supported.  See the SCL below

BE 2012 SCL

[harnsu_goh]

yes I am using win2k8 R2 with SP1 and SP2 applied... 

so I haev to switch to sql express ? will that impact my full verison somehow ? 

[AmolB]

Its better to you SQL express instead of a full version.There will be no impact on the full version if 

you use SQL express instance.

[pkh]

Install your BE using the default SQL Express database.  There will be no impact on your BE functiionality.

[harnsu_goh]

Deng it.... after installation with SQL SErver Express ... BackupExec Server give internal error ...

The Backup Exec Server Service did not start.  An internal error (-1) occurred in object 51. 

 For more information, click the following link: 

http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

what now? 

[harnsu_goh]

here is the list of service that is running 

Name	Status	Startup Type	Log On As
Backup Client Agent Service		Manual	Local System
Backup Exec Agent Browser		Automatic	SUCCESS\backupexec
Backup Exec Deduplication Engine		Disabled	Local System
Backup Exec Deduplication Manager		Disabled	Local System
Backup Exec Device & Media Service	Started	Automatic	SUCCESS\backupexec
Backup Exec Error Recording Service	Started	Automatic	Local System
Backup Exec Job Engine		Automatic	SUCCESS\backupexec
Backup Exec Management Service		Automatic	SUCCESS\backupexec
Backup Exec PureDisk Filesystem Service		Manual	Local System
Backup Exec Remote Agent for Windows	Started	Automatic	Local System
Backup Exec Server		Automatic	SUCCESS\backupexec
SQL Active Directory Helper Service		Disabled	Network Service
SQL Full-text Filter Daemon Launcher (MSSQLSERVER)	Started	Manual	Local Service
SQL Server (BKUPEXEC)	Started	Automatic	Local System
SQL Server (MSSQLSERVER)	Started	Automatic	Local System
SQL Server Active Directory Helper		Disabled	Network Service
SQL Server Agent (MSSQLSERVER)		Manual	Local System
SQL Server Analysis Services (MSSQLSERVER)	Started	Automatic	Local System
SQL Server Browser		Disabled	Local Service
SQL Server Integration Services 10.0	Started	Automatic	Local System
SQL Server Reporting Services (MSSQLSERVER)	Started	Automatic	Local System
SQL Server VSS Writer	Started	Automatic	Local System

[harnsu_goh]

i did a search on symantec.com ... and i came across this KB .. .i followed the instruction and i discovered that the Restric access option in SQLExpress is already set to multi users .... 

i even went on a step further to assign the user account that run BE2012 server to be the sysadmin ... but it is still not working. 

 I am still unable to start the BackupExec Server ... 

[pkh · Accepted solution]

Try this solution

https://www-secure.symantec.com/connect/forums/backup-exec-server-service-did-not-start-internal-error-1-occurred-object-51-0#comment-7209961

[harnsu_goh]

thanks pkh ... actually i found that as well... very painful and dangerous process. restarting my server now... see how it goes.