05-25-2023 07:40 AM
I am writing to seek your assistance as I am facing an issue with my LTO tape drive, which operates with Backup Exec 22.
During the production shutdown, I suspended the tape export operations. To do this, we put the drive on hold in Backup Exec (Storage tab, right-click, then "Suspend").
Now, I need to bring the drive back online, but it is no longer recognized.
I followed the instructions provided in the following link:
Meanwhile, the manufacturer came and replaced the hardware under warranty (drive + cable + SCSI card).
I ran the tracer.exe utility and received the error message "STATUS_BUFFER_OVERFLOW."
I have attached below the result of Tracer.exe. Would anyone be able to provide me with some guidance to resolve this issue?
Thank you in advance.
05-25-2023 06:57 PM
Make sure that the tape drive is recognised by Windows and is functioning correctly in the Device Manager, then run the manufacturer's diagnostic utility against it.
05-26-2023 12:38 AM
Sorry, I didn't put all the information, but the hardware is correctly recognized in the device manager.
If I post this message it is that everything seems correct on the Windows system, and I start to think that the problem seems on the application side. Thank you for your support.
05-27-2023 06:31 PM
In the Device Manager, make sure that the tape drive is using the Microsoft driver.
Delete the tape drive and then restart BE to get the tape drive recognised.
05-30-2023 12:35 AM
Hello,
I just did this operation. It is the Microsoft driver that is loaded.
06-14-2023 08:34 AM
Hello, It's not really a solution, but here's what happened:
The manufacturer changed the LTO tape drive.
I tested it on a server with a freshly deployed OS, and it worked.
I reassembled my backup server.
Anyway, thank you for your help.