We have Backup Exec 12 and Dell Power Vault 132T tape library. on the display screen of tape library it gives the error message " Obstruction check picker "
The picker has reported a move failure, which may be caused by an obstruction of the picker, such as partially extended tapes into the picker path, an ejected tape from a drive, or a tape within the picker partially extending out of the picker.
Try to clear the obstruction. Contact Technical Support.
Access the library using its WebUI and check that there is nothing in the tape drive. Try moving a tape from one slot to another. If this fails, then you need to contact your vendor to look at the tape drive. It is a hardware fault.
