Backup Exec Version 16 error

[safuanzaki88]

Please refer attachment for error code prompt up on backup exex16. 

[kf2013]

What is the version of VMware host?

Did you install VMware tools in virtual machine?

[RogRubin]

In addition to kf2013 question
Did this work before or is that a new VM?
Do other VM backup work?
Do yuo have a Remote Agent installed on that VM and the service is up and running?