Backup Exec and ASP.NET Error 3005

[Madball]

Hello,

I am currently experiencing an issue with Symantec Backup Exec 2010 R3. An event is being spammed every 3 seconds in to the event viewer. The Heading to the event is ASP.NET 2.0.5.727.0 with Event ID 1309.

The contents of the Event Show:

Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 21/11/2013 14:00:58
Event time (UTC): 21/11/2013 14:00:58
Event ID: e41c698f1c084c6d8f9d5780ce0c5b83
Event sequence: 1
Event occurrence: 1
Event detail code: 0
 
Application information:
    Application domain: c738b644ff834fdb8b5031854efbc52e-34952-130295160569617174
    Trust level: 
    Application Virtual Path: /CRF
    Application Path: C:\ProgramData\Symantec\CRF\c738b644ff834fdb8b5031854efbc52e\
    Machine name: DOMAIN NAME
 
Process information:
    Process ID: 28192
    Process name: beserver.exe
    Account name: DOMAIN NAME\USERNAME
 
Exception information:
    Exception type: HttpException
    Exception message: Server cannot access application directory 'C:\ProgramData\Symantec\CRF\c738b644ff834fdb8b5031854efbc52e\'. The directory does not exist or is not accessible because of security settings.
 
Request information:
    Request URL: http://127.0.0.1/CRF/CRF.aspx?DataFile=C:\Users\USERNAME\AppData\Local\Temp\c738b644ff834fdb8b503185...
    Request path: /CRF/CRF.aspx
    User host address: 127.0.0.1
    User: 
    Is authenticated: False
    Authentication Type: 
    Thread account name: DOMAIN NAME\USERNAME
 
Thread information:
    Thread ID: 13
    Thread account name: DOMAIN NAME\USERNAME
    Is impersonating: False
    Stack trace:    at System.Web.HttpRuntime.EnsureAccessToApplicationDirectory()
   at System.Web.HttpRuntime.HostingInit(HostingEnvironmentFlags hostingFlags)
 
 
Custom event details: NOTHING SHOWN

I've been unsuccessful in figuring out what is causing this, I can see from the error it is attempting to open a file that doesn't exist however how do I stop it?

Kind Regards

[lmosla]

Hello Madball,

It may be that .Net is corrupt. Run a repair on .net and reboot. If that doesnt fix it then uninstall it reboot and reinstall.  You can also install .Net 3.0 from the Backup Exec installation disk.  

[pkh]

What you can do is

1) Uninstall .Net

2) Repair BE.  This will automatically re-install .Net.

[Vishal_Shinde]

Hello Madball,

Is this impacting any of the BE functionality?

or

Are these events triggered, while running any BE functions?

Regards,

S

[lmosla]

Hello Madball,

did the uninstll of .net and repair BE resolve this issue or is it still occurring?

[Simonx182]

I'm getting the same error messages on our Server 2008 R2 SP1 system with Backup Exec 2010 R3 SP3 with latest updates. Got also a high CPU Usage by beserver.exe

How can this problem be solved?

[Simonx182 · Accepted solution]

Ok. Seems that I've solved it my own.. Reboot the server stopped the warnings.

[Allison1]

I am having the same exact issue as you Simonx182 with the same exact errors. We are running BackupExec 2010 R3 on a Server 2008 R2 OS which is our domain controller also. When I first started noticing the flooding of these events in the application log, I restarted the server. All was good for a couple of days and it came back. Did it come back for you after you restarted? Our CPU usage is between 80-90% all the time and beserver.exe was using 9GB of memory. This is ridiculous. Can someone help with this issue please?