05-19-2018 12:28 AM
Hi all,
I've got a abnormal error with Backup Exec 16 (with VRAY license) when try to backup a VM through my vcenter server. We're running vcenter 6.5 and 3 ESXi 6.5 enterprise plus
I added my vcenter, browse VM which needed to backup then run the job, but it fail with error: 0xe0009b61 - Backup Exec could not log on to the server with the logon account specified for it. The logon account does not have valid credentials. Ensure that the user name and password are correct in the logon account.
Our Backup Exec server and vcenter, esxi hosts are in the same network, no firewall turn on, BE agent for VM is not installed and I'm using vcenter admin account: administrator@vsphere.local
It is such an easy task and should be work smoothly. I have some work around but currently still have no idea about the problem. Any suggestion? BE engine log is attached.
Thank you
Solved! Go to Solution.
05-21-2018 09:44 AM
Those lines from the debug are normal.
Looking at the debug you attached earlier, that failure is on the connection to the local host. Since we make a loopback connection to the remote agent before connecting to the ESX host it's failing on connecting to itself.
Do you still have a system logon account listed in Backup Exec?
Configurations and Settings - Logon Accounts - Manage Logon Accounts
05-19-2018 01:52 AM
[4064] 2018-05-19T13:55:46.982 [ndmp\ndmpclient] - connectClientAuth(): agent is on local loopback, skipping SSL connection...
[4064] 2018-05-19T13:55:47.310 [ndmp\ndmpcomm] - ERROR: 69 Error: Windows LogonUser API failed.
[4064] 2018-05-19T13:55:47.310 [ndmp\ndmpclient] - connectClientAuth(): agent is on local loopback, skipping SSL connection...
[4064] 2018-05-19T13:55:53.362 [ndmp\ndmpcomm] - ERROR: 69 Error: Windows LogonUser API failed.
[4064] 2018-05-19T13:55:53.362 [ndmp\ndmpclient] - *** getLastNDMPError Calling to get last NDMP Error.
[4064] 2018-05-19T13:55:53.362 [loops] - NDMPRAHostBackupEngine::ConnectToDataServer() failed. Error = 0xE0009B61.
there should also be an always on beremote log from the same time
https://www.veritas.com/support/en_US/article.100024594 see if this helps
05-20-2018 03:22 AM
I tried that link, but no worked. This backup task require only some very simple configuration, but somehow it fail
05-21-2018 07:54 AM - edited 05-21-2018 08:00 AM
Update: I tried debug to see anywrong by SGMON, and now I can see this:
176 BESERVER 5224 5/21/2018 9:51:40 PM 6456 "Cluster" key is not present in the registry
177 BESERVER 5224 5/21/2018 9:51:40 PM 6456 Did not detect Microsoft cluster ()
178 BESERVER 5224 5/21/2018 9:51:40 PM 6456 VCS cluster keys do not appear to be present in the registry
179 BESERVER 5224 5/21/2018 9:51:40 PM 6456 Did not detect VCS cluster ()
Will reinstall help?
05-21-2018 09:44 AM
Those lines from the debug are normal.
Looking at the debug you attached earlier, that failure is on the connection to the local host. Since we make a loopback connection to the remote agent before connecting to the ESX host it's failing on connecting to itself.
Do you still have a system logon account listed in Backup Exec?
Configurations and Settings - Logon Accounts - Manage Logon Accounts
05-21-2018 06:48 PM
05-22-2018 09:08 AM
05-22-2018 06:52 PM
Hi Ben,
I re-created system logon account, and it worked like a charm. Thanks very much. You are the best.