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Backup Exec bserver.exe service fails to start faulting in module kernel32.dll Error Fix?

404_Developer
Not applicable

Hi everyone, about 10 days ago i rest my server, and i was unable to get the backups to work again. Everytime i tried to start the service i was greated by this error. Can anyone help?

 

Console log:

C:\Program Files\Symantec\Backup Exec>beserver -console
[0684] 02/05/16 11:28:53 -1 Checking service rights and pending reboots.
[0684] 02/05/16 11:28:53 -1 Checking for pending install reboot.
[0684] 02/05/16 11:28:53 -1     Pending install reboot not detected.
[0684] 02/05/16 11:28:53 -1 Opening process token.
[0684] 02/05/16 11:28:53 -1 Getting token SID.
[0684] 02/05/16 11:28:53 -1 Got current SID: 'S-1-5-21-2967408997-3882823970-356
0132907-500'.
[0684] 02/05/16 11:28:53 -1 Checking for local system account.
[0684] 02/05/16 11:28:53 -1 Got local system SID: 'S-1-5-18'.
[0684] 02/05/16 11:28:53 -1 Not running as local system account.
[0684] 02/05/16 11:28:53 -1 Checking for specific required rights.
[0684] 02/05/16 11:28:53 -1     Checking for 'Backup Files and Directories' priv
ilege.
[0684] 02/05/16 11:28:53 -1             LookupPrivilegeValue( ) found privilege.

[0684] 02/05/16 11:28:53 -1             Privilege is enabled.
[0684] 02/05/16 11:28:53 -1     Checking for 'Restore Files and Directories' pri
vilege.
[0684] 02/05/16 11:28:53 -1             LookupPrivilegeValue( ) found privilege.

[0684] 02/05/16 11:28:53 -1             Privilege is enabled.
[0684] 02/05/16 11:28:53 -1     Checking for 'Create a Token Object' privilege.
[0684] 02/05/16 11:28:53 -1             LookupPrivilegeValue( ) found privilege.

[0684] 02/05/16 11:28:53 -1             Privilege is enabled.
[0684] 02/05/16 11:28:53 -1     Checking for 'Manage Auditing and Security Log'
privilege.
[0684] 02/05/16 11:28:53 -1             LookupPrivilegeValue( ) found privilege.

[0684] 02/05/16 11:28:53 -1             Privilege is enabled.
[0684] 02/05/16 11:28:53 -1     Checking for 'Take ownership of files and other
objects' privilege.
[0684] 02/05/16 11:28:53 -1             LookupPrivilegeValue( ) found privilege.

[0684] 02/05/16 11:28:53 -1             Privilege is enabled.
[0684] 02/05/16 11:28:53 -1     Not checking for 'Act as part of the operating s
ystem' privilege as it is not needed for this environment.
[0684] 02/05/16 11:28:53 -1 Starting beserver console application
[5296] 02/05/16 11:28:53 -1 Starting Service: BackupExecRPCService
[5296] 02/05/16 11:28:53 -1 Entered RpcXfaceServiceMain.
[5296] 02/05/16 11:28:53 -1 Sending start status to scm. (hint 300000)..
[5296] 02/05/16 11:28:53 -1 Initializing ACE...
[5296] 02/05/16 11:28:53 -1 Cblmanger, shutdown Immenient: started.
[5296] 02/05/16 11:28:53 -1 Cblmanger, shutdown Immenient: complete.
[5296] 02/05/16 11:28:53 -1 Cblmanger, check shutdown Ready: started.
[5296] 02/05/16 11:28:53 -1 Cblmanger, check shutdown ready: complete.
[5296] 02/05/16 11:28:54 -1 Initializing work queue...
[5296] 02/05/16 11:28:54 -1 Read from Registry: DBTimeoutInSec=30 ServerInternal
=0x0
[5296] 02/05/16 11:28:54 -1 Server Connection String = Application Name=BEWS Ser
ver;Provider=SQLOLEDB.1;Integrated Security=SSPI;Persist Security Info=False;Ini
tial Catalog=BEDB;Data Source=MAILSERVER\BkupExec;Locale Identifier=1033;
[5296] 02/05/16 11:28:54 -1 Initializing Persistent Store (MAILSERVER\BkupExec,
BEDB, Backup Exec Server, 30 seconds)...
[5296] 02/05/16 11:28:54 -1 Attemp to GetMyPartition ComputerName=MAILSERVER Par
titionID=0 PartitionGUID=85996ed3-60d6-4261-9510-050bd0311422
[5296] 02/05/16 11:28:54 -1 InitializePartition() Data partition ID from registr
y=0
[5296] 02/05/16 11:28:54 -1 GetMyPartition() Data partition to use for 'MAILSERV
ER' is 0
[5296] 02/05/16 11:28:54 -1 InitializePartition() returning 0x0
[5296] 02/05/16 11:28:54 -1 Successfully GetMyPartition ComputerName=MAILSERVER
PartitionID=0 PartitionGUID=85996ed3-60d6-4261-9510-050bd0311422
[5296] 02/05/16 11:28:54 -1 InitializePartition() ok, partitionID=0, oldComputer
Name=
[5296] 02/05/16 11:28:54 -1 Creating Business Objects...
[5296] 02/05/16 11:28:54 00 VSN BO Initialization succeeded.
[5296] 02/05/16 11:28:54 -1 Server Configuration: Getting network configuration.
..
[5296] 02/05/16 11:28:54 -1 ServerName:MAILSERVER, ActiveNodeName:,
InstanceName:BkupExec, DatabaseName:BEDB.
[5296] 02/05/16 11:28:54 01 Server Configuration: BEServer schema version checks
 OK.
[5296] 02/05/16 11:28:54 01 Server Configuration: Check eval option expiration w
orkitem added.
[5296] 02/05/16 11:28:54 01 CServerConfigBO::GetFIPSVersionInfo() BECryptoGetCry
ptoLibraryVersionText()=
[5296] 02/05/16 11:28:55 01 CServerConfigBO::InitVerifyThreatConStatus()
[5296] 02/05/16 11:28:55 01 Server Configuration: Verify If Threatconstatus upto
date workitem added.
[5296] 02/05/16 11:28:55 01 Server Configuration: Initialization Complete.
[5296] 02/05/16 11:28:55 02 Ownership: Initialization Complete.
[5296] 02/05/16 11:28:55 03 JobManBO: starting initialization...
[5296] 02/05/16 11:28:55 03 JobManBO: initialization complete...
[5296] 02/05/16 11:28:55 04 CAuditLogBO: Initialization completed.
[5296] 02/05/16 11:28:55 05 LoginAccount: Initialization Complete. BO=5.
[5296] 02/05/16 11:28:55 06 Resource: Initialization Complete.
[5296] 02/05/16 11:28:55 07 ServersBO: Initialization Complete.
[5296] 02/05/16 11:28:55 08 CMediaServerPoolBO: Initialization completed.
[5296] 02/05/16 11:28:55 09 ScriptMgrBO: Initialization Started. BO=9.
[5296] 02/05/16 11:28:55 -1 Operation: Verify default availability window.
[5296] 02/05/16 11:28:55 -1 Operation: success.
[5296] 02/05/16 11:28:55 09 **** THE SCRIPT MANAGER IS NOT ENFORCING NDMP backup
 selection restrictions ****
[5296] 02/05/16 11:28:55 09 ScriptMgrBO: Initialization Complete.
[5296] 02/05/16 11:28:55 10 MessageQueue: Initialization Started.
[5296] 02/05/16 11:28:55 10 MessageQueue: Shrinking DAT files.
[5296] 02/05/16 11:28:55 10 MessageQueue: Start Dump of Original File.
MSGQ Data File: 0: msgq0000000000.dat
[5296] 02/05/16 11:28:55 -1
Entering CMQBO : DumpMsgQContents.
MSGQ Data File: 0: msgq0000000000.dat
[5296] 02/05/16 11:28:55 -1 There are 1 allocated items in the machine's memory
pool.
[5296] 02/05/16 11:28:55 -1 There are 0 allocated items in the queue's memory po
ol.
[5296] 02/05/16 11:28:55 -1 There are 0 allocated items in the message's memory
pool.
[5296] 02/05/16 11:28:55 -1
The ?? allocator is NOT full.
[5296] 02/05/16 11:28:55 -1
NextMsgID:-2012676932,  OrigMsgID:-2012676932.
[5296] 02/05/16 11:28:55 -1 No machine data found.
[5296] 02/05/16 11:28:55 -1 Leaving CMQBO : DumpMsgQContents
MSGQ Data File: 0: msgq0000000000.dat
[5296] 02/05/16 11:28:55 -1
NextMsgID:-2012676932,  OrigMsgID:-2012676932.
Sorted: 0: msgq0000000000.dat
MSGQ Data File: 0: msgq0000000000.dat
[5296] 02/05/16 11:28:55 -1 CMsgReader, Rewriting data but no machine records we
re read in.
[5296] 02/05/16 11:28:55 10 MessageQueue: Start Dump of new MODIFIED file.
[5296] 02/05/16 11:28:55 -1
Entering CMQBO : DumpMsgQContents.
MSGQ Data File: 0: msgq0000000000.dat
[5296] 02/05/16 11:28:55 -1 There are 1 allocated items in the machine's memory
pool.
[5296] 02/05/16 11:28:55 -1 There are 0 allocated items in the queue's memory po
ol.
[5296] 02/05/16 11:28:55 -1 There are 0 allocated items in the message's memory
pool.
[5296] 02/05/16 11:28:55 -1
The ?? allocator is NOT full.
[5296] 02/05/16 11:28:55 -1
NextMsgID:-2012674482,  OrigMsgID:-2012676932.
[5296] 02/05/16 11:28:55 -1 No machine data found.
[5296] 02/05/16 11:28:55 -1 Leaving CMQBO : DumpMsgQContents
[5296] 02/05/16 11:28:55 10 MessageQueue: Shrinking DAT files Completed.
[5296] 02/05/16 11:28:55 10 MessageQueue: Not licensed for DDM.
[5296] 02/05/16 11:28:55 10 MessageQueue: Initialization Complete.
[5296] 02/05/16 11:28:55 11 Djm: ComputerName:MAILSERVER, NodeName:MAILSERVER. C
ASServer:.

[5296] 02/05/16 11:28:55 11 Djm: pMMSFeature is NOT installed, setting mmsUsable
 FALSE.
[5296] 02/05/16 11:28:55 11 Djm: pCASOFeature is null, casoUsable set to FALSE.
[5296] 02/05/16 11:28:55 11 Djm: mmsUsable is FALSE, so setting DjmEnabled to FA
LSE.
[5296] 02/05/16 11:28:55 1...

2 REPLIES 2

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Check this TN out and see if it helps you at all:

https://www.veritas.com/support/en_US/article.TECH87388

Thanks!

VJware
Level 6
Employee Accredited Certified

If running any AV, please ensure it is excluded from scanning the BE directories.

Additionally, was that the complete output of beserver.exe -console ?