cancel
Showing results for 
Search instead for 
Did you mean: 

Backup Exec does not list files in restore mode

Michama2012
Level 3

Hi,

I configured backup exec to use my local server HDD to be the home directory for the backup files (bkf + cfg).

The backup seems to be running ok and finish with success. BKF files have 4GB of size.

When I try to restore files, with a restore job, I see all folders but no files !!!

Where did the files go?

I'll appritiate your help.

 

Some more details:

Windows 2008 R2 + all OS updates

Symantec Backup Exec 2010 R3 + all available updates

 

Thanks,

Michael

1 ACCEPTED SOLUTION

Accepted Solutions

pkh
Moderator
Moderator
   VIP    Certified
If your folders are under DSFR then they would not appear in the file backup. You need to backup the shadow copy component to back them up

View solution in original post

6 REPLIES 6

pkh
Moderator
Moderator
   VIP    Certified
If your folders are under DSFR then they would not appear in the file backup. You need to backup the shadow copy component to back them up

View solution in original post

VJware
Level 6
Employee Accredited Certified

Do ensure the date filters in the restore window are set appropriately.

Michama2012
Level 3

Hi,

No DFSR and date filters are ok.

What should I do?

pkh
Moderator
Moderator
   VIP    Certified
Restore a folder, redirect it to another location and see whether the files are present. Also, take a look at the job log to see whether the amount of data backed up is as expected

Michama2012
Level 3

Hi,

 

restore job is successfull, but some files are restored and the other are not.

 

Michael

pkh
Moderator
Moderator
   VIP    Certified

Have you checked the joblog of the backup job to see whether the amount of data backed up matches the source data and/or the restored data?  Also, were there any error messges in the joblog?