Backup Exec fails E0008821 or no error code

[captainpie]

Backup Exec 11d on SBS 2003

Version 11.0 Rev. 6235

Every backup is failing on E0008821 Errors, or will continiously run and not finish! The only way I have found of stopping it is not stop the services, which gets stuck on stopping BEengine and BEserver so I have to kill them in process explorer. Not ideal!

tape drive is a Tandberg LTO using 200GB tapes. The backup itself should only be 60 - 70 GB.

Please ask if there are any more details that would be helpful.

[AmolB]

Check windows event viewer for any error related to the BEngine service. 

Also upgrade to BE11d 7170

[captainpie]

running liveupdate, it says all products are up to date.

Event viewer shows 

mssql$bkupexec

error, event id: 17750

Could not load the DLL XPDLOShareu.dll, or one of the DLLs it references. Reason: 126(error not found).

and the only other ones are for job cancelled.

[VJware]

7170 is not to be downloaded via LiveUpdate

Use this link for download - https://www4.symantec.com/Vrt/offer?a_id=30140

Grab a copy of your DATA, CATALOGS & licenses before the upgrade...

Also, if any AV running, is it exempted from scanning BE services ?

[captainpie]

with my AV (AVG) should I just exclude the Backup Exec folder in Program Files?

[captainpie]

just doing the 7170 update now, will test after this is done and let you know!

[captainpie]

on the 7170 update i am getting an error on the evironment check:

Device: Tape0

This device is not supported.

Product: TandbergGLTO-2 HH S619

Device Type: Sequentialtape

service name: td_ltohh.sys

recognized by symantec? no

symantec driver loaded? no

scsi port:2

scsi bus:0

scsi target:2

scsi lun:0

[captainpie]

any advice? 

[AmolB]

The tape drive mentioned above does not appear in the HCL of BE11d.

Refer to http://www.symantec.com/docs/TECH46703

[captainpie]

what does this mean? that it will never work properly? because it is doing a bqackup for the most part then freezing at the end.. . 

[captainpie]

built in SBS backup has workewd fine. . . is there a driver or anything to load into backup exec to get this working?