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Backup Exec is unable to create the disk storage, when the storage destination is a share folder

Problem

When using a share folder of windows server 2012 R2 storage destination, Backup Exec is unable to create the disk storage.

1. everything working fine at BE V16, issue happened after upgrade to BE V20

2. tested domain / local admin account both shown below BE error message, but both account can access storage destination folder from BE server

Error Message

Unable to create the disk storage, error shown as below 

Disk_based storage-3.PNG

26 Replies
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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

https://www.veritas.com/support/en_US/doc/59226269-99535599-0/v57903119-99535599

Does your Backup exec service account is Domain user?

Do you try to use server name in the UNC Path ?

When you create disk storage on a disk that is attached to the network, you must specify the path to an existing share. You should use the server name in the UNC path rather than an IP address.

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

Does your Backup exec service account is Domain user?

tested Domain and local account both not works on BE V20

Do you try to use server name in the UNC Path ?

tested  \\hostname\folder or \\192.168.1.100\folder both not works on BEV20

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

Did you change password recently? 

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

Did you change password recently? 

yes, but i have updated new account password in BE

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

Tried to reboot Backup Exec server? Sometime backup exec won't refresh.

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

Tried to reboot Backup Exec server? Sometime backup exec won't refresh.

of course tried,doesn't works.

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

The share folder is in Windows server or NAS?

If NAS: please see

https://vox.veritas.com/t5/Backup-Exec/Adding-network-disk-based-storage/td-p/680793

I just tried to create a disk storage using share folder from remote server and it's ok. 

My version is 21

Share path: \\servername\B2D

I think you tried most of things, i think you may log a support call or enable debug log and post here.

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

The share folder is in Windows server or NAS?

share folder in windwos server 2012 R2

may i know how to enable debug log ?

 

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

How to enable Backup Exec process debug

https://www.veritas.com/support/en_US/article.100029014

Please also check the security log in event viewer in share folder servers.

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

thank you@kf2013

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

Debug log

207 PVLSVR 4820 25/6/2020 8:35:08 PM 10452 PvlEntityDatabase::QueryEntity()
ParentEntityType = NULL_ENTITY_TYPE
ParentEntityGuid = {00000000-0000-0000-0000-000000000000}
EntityType = BACKUP_TO_DISK_ENTITY_TYPE
EntityGuid = {00000000-0000-0000-0000-000000000000}
EntityName = \\server\backup"
EntityFlags = 0x00000400
06/25/20 20:35:08.112 PvlEntityDatabase::QueryEntity() : ERROR = 0xE0008120 (E_PVL_B2D_FOLDER_DOES_NOT_EXIST)

213 PVLSVR 4820 25/6/2020 8:35:10 PM 10452 PvlEntityDatabase::CreateEntity()
ParentEntityType = NULL_ENTITY_TYPE
ParentEntityGuid = {00000000-0000-0000-0000-000000000000}
EntityType = BACKUP_TO_DISK_ENTITY_TYPE
BackupToDisk = {00000000-0000-0000-0000-000000000000}, "Disk storage 0001"

222 PVLSVR 4820 25/6/2020 8:36:11 PM 10452 PvlEntityDatabase::CreateEntity() : ERROR = 0xE0009B38 (3758136120)
BackupToDisk = {00000000-0000-0000-0000-000000000000}, "Disk storage 0001"

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

Someone had same issue. Anything inside the share folder? 

https://vox.veritas.com/t5/Backup-Exec/B2D-Folder-can-t-be-added/td-p/650211

Can you try to create a new share folder and try to create again?

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

i have tested in new share folder (its empty folder), but same issue

975 PVLSVR 4820 25/6/2020 8:51:28 PM 10536 PvlEntityDatabase::QueryEntity()
ParentEntityType = NULL_ENTITY_TYPE
ParentEntityGuid = {00000000-0000-0000-0000-000000000000}
EntityType = BACKUP_TO_DISK_ENTITY_TYPE
EntityGuid = {00000000-0000-0000-0000-000000000000}
EntityName = \\server\test"
EntityFlags = 0x00000400
06/25/20 20:51:28.816 PvlEntityDatabase::QueryEntity() : ERROR = 0xE0008120 (E_PVL_B2D_FOLDER_DOES_NOT_EXIST)

 

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

\\server\test" 

I think the share name is test right?

so the UNC path should be \\server\test instead of \\server\test"

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

yes, i used this format \\server\test

debug log shown like this ( \\server\test\" )

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

I think u better to log a support call as the problem is not easy to solve over the forum as you tried many things already.

A support can remote check.

I think you have applied all latest patches of BE20 right?

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

looks like more database issue ?

06/25/20 20:35:08.112 PvlEntityDatabase::QueryEntity() : ERROR = 0xE0008120

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder

sure, will log a support case, thanks your reply and help Smiley Happy

my current version is V20.6 1188.2718

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Re: Backup Exec is unable to create the disk storage, when the storage destination is a share folder