06-22-2020 08:50 PM
Problem
When using a share folder of windows server 2012 R2 storage destination, Backup Exec is unable to create the disk storage.
1. everything working fine at BE V16, issue happened after upgrade to BE V20
2. tested domain / local admin account both shown below BE error message, but both account can access storage destination folder from BE server
Error Message
Unable to create the disk storage, error shown as below
06-22-2020 10:33 PM
https://www.veritas.com/support/en_US/doc/59226269-99535599-0/v57903119-99535599
Does your Backup exec service account is Domain user?
Do you try to use server name in the UNC Path ?
When you create disk storage on a disk that is attached to the network, you must specify the path to an existing share. You should use the server name in the UNC path rather than an IP address.
06-23-2020 12:07 AM - edited 06-23-2020 12:07 AM
Does your Backup exec service account is Domain user?
tested Domain and local account both not works on BE V20
Do you try to use server name in the UNC Path ?
tested \\hostname\folder or \\192.168.1.100\folder both not works on BEV20
06-24-2020 09:40 PM
Did you change password recently?
06-24-2020 09:46 PM - edited 06-24-2020 09:47 PM
Did you change password recently?
yes, but i have updated new account password in BE
06-25-2020 01:45 AM
Tried to reboot Backup Exec server? Sometime backup exec won't refresh.
06-25-2020 02:01 AM
Tried to reboot Backup Exec server? Sometime backup exec won't refresh.
of course tried,doesn't works.
06-25-2020 02:48 AM
The share folder is in Windows server or NAS?
If NAS: please see
https://vox.veritas.com/t5/Backup-Exec/Adding-network-disk-based-storage/td-p/680793
I just tried to create a disk storage using share folder from remote server and it's ok.
My version is 21
Share path: \\servername\B2D
I think you tried most of things, i think you may log a support call or enable debug log and post here.
06-25-2020 05:30 AM
The share folder is in Windows server or NAS?
share folder in windwos server 2012 R2
may i know how to enable debug log ?
06-25-2020 05:33 AM
https://www.veritas.com/support/en_US/article.100029014
Please also check the security log in event viewer in share folder servers.
06-25-2020 05:37 AM
thank you@kf2013
06-25-2020 05:44 AM
Debug log
207 PVLSVR 4820 25/6/2020 8:35:08 PM 10452 PvlEntityDatabase::QueryEntity()
ParentEntityType = NULL_ENTITY_TYPE
ParentEntityGuid = {00000000-0000-0000-0000-000000000000}
EntityType = BACKUP_TO_DISK_ENTITY_TYPE
EntityGuid = {00000000-0000-0000-0000-000000000000}
EntityName = \\server\backup"
EntityFlags = 0x00000400
06/25/20 20:35:08.112 PvlEntityDatabase::QueryEntity() : ERROR = 0xE0008120 (E_PVL_B2D_FOLDER_DOES_NOT_EXIST)
213 PVLSVR 4820 25/6/2020 8:35:10 PM 10452 PvlEntityDatabase::CreateEntity()
ParentEntityType = NULL_ENTITY_TYPE
ParentEntityGuid = {00000000-0000-0000-0000-000000000000}
EntityType = BACKUP_TO_DISK_ENTITY_TYPE
BackupToDisk = {00000000-0000-0000-0000-000000000000}, "Disk storage 0001"
222 PVLSVR 4820 25/6/2020 8:36:11 PM 10452 PvlEntityDatabase::CreateEntity() : ERROR = 0xE0009B38 (3758136120)
BackupToDisk = {00000000-0000-0000-0000-000000000000}, "Disk storage 0001"
06-25-2020 05:51 AM
Someone had same issue. Anything inside the share folder?
https://vox.veritas.com/t5/Backup-Exec/B2D-Folder-can-t-be-added/td-p/650211
Can you try to create a new share folder and try to create again?
06-25-2020 05:56 AM
i have tested in new share folder (its empty folder), but same issue
975 PVLSVR 4820 25/6/2020 8:51:28 PM 10536 PvlEntityDatabase::QueryEntity()
ParentEntityType = NULL_ENTITY_TYPE
ParentEntityGuid = {00000000-0000-0000-0000-000000000000}
EntityType = BACKUP_TO_DISK_ENTITY_TYPE
EntityGuid = {00000000-0000-0000-0000-000000000000}
EntityName = \\server\test"
EntityFlags = 0x00000400
06/25/20 20:51:28.816 PvlEntityDatabase::QueryEntity() : ERROR = 0xE0008120 (E_PVL_B2D_FOLDER_DOES_NOT_EXIST)
06-25-2020 05:58 AM
\\server\test"
I think the share name is test right?
so the UNC path should be \\server\test instead of \\server\test"
06-25-2020 06:05 AM
yes, i used this format \\server\test
debug log shown like this ( \\server\test\" )
06-25-2020 06:11 AM
I think u better to log a support call as the problem is not easy to solve over the forum as you tried many things already.
A support can remote check.
I think you have applied all latest patches of BE20 right?
06-25-2020 06:12 AM
looks like more database issue ?
06/25/20 20:35:08.112 PvlEntityDatabase::QueryEntity() : ERROR = 0xE0008120
06-25-2020 06:15 AM
sure, will log a support case, thanks your reply and help :)
my current version is V20.6 1188.2718
06-25-2020 06:15 AM