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Backup Exec is unable to create the disk storage, when the storage destination is a share folder

Will001
Level 3

Problem

When using a share folder of windows server 2012 R2 storage destination, Backup Exec is unable to create the disk storage.

1. everything working fine at BE V16, issue happened after upgrade to BE V20

2. tested domain / local admin account both shown below BE error message, but both account can access storage destination folder from BE server

Error Message

Unable to create the disk storage, error shown as below 

Disk_based storage-3.PNG

26 REPLIES 26

kf2013
Moderator
Moderator
   VIP   

Can you try to use IP instead of server name?

Can you try to use IP instead of server name?

yes, tested,not works.

kf2013
Moderator
Moderator
   VIP   

I can simulate the error message you encountered in my backup exec server.

I tried to grant my Backup Exec service with read only permission in share folder, then I got the error message in your post.

I read your post again. Seem you have changed the error message. From your latest error, obviously relate to permission,.

Please try to grant everyone with full control in share permission.

granted full control, same issue

kf2013
Moderator
Moderator
   VIP   

then really strange.

Granted Everyone with full control in "Share": and "Security" tab?

Granted Everyone with full control in "Share": and "Security" tab?

Yes 

kf2013
Moderator
Moderator
   VIP   

I think the SQL database may store the old information of your share folder.

If you have another share folder on another server. You may try it.