04-08-2011 02:18 AM
I am currently trying to setup a backup job to a remote Windows 2003 SP2 server.
I have installed the agent from the Central Admin server, and this reports fine, If I to a retry validation it says it is installed with no updates to apply.
Every time i setup a job, no matter what file, size or media, I get the same error.
SVR03 -- The job failed with the following error: The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent. Make sure that the correct version of the Remote Agent is installed and running on the target computer. If the server or resource no longer exists, remove it from the selection list. Edit the selection list properties, click the View Selection Details tab, and then remove the resource.
I have removed and re-installed the agent, rebooted the server, tried the job direct from the media server.
All updates have been applied to the BKUPservers.
Errors
Click an error below to locate it in the job log Backup- msl-svr03.midland-software.co.uk Remote Agent not detected on msl-svr03.midland-software.co.uk.
Any ideas?
04-08-2011 02:26 AM
May be a problem with port 10000.
Make sure that port 10000 is not being used by some other application.
You can use command netstat -an | more from command prompt to check that.
Regards...
04-08-2011 02:27 AM
Make sure the remote agent service is running on the remote server and running on Local system account .Try disabling windows firewall and antivirus on the remote server and see if that helps .
04-08-2011 02:33 AM
Thanks for the replies.
Did a Netstat -ano to see what ports are being used on the server. 10000 is listening but not active
Active Connections
Proto Local Address Foreign Address State PID
TCP 0.0.0.0:80 0.0.0.0:0 LISTENING 4
TCP 0.0.0.0:111 0.0.0.0:0 LISTENING 1984
TCP 0.0.0.0:135 0.0.0.0:0 LISTENING 676
TCP 0.0.0.0:445 0.0.0.0:0 LISTENING 4
TCP 0.0.0.0:1025 0.0.0.0:0 LISTENING 432
TCP 0.0.0.0:1207 0.0.0.0:0 LISTENING 804
TCP 0.0.0.0:1311 0.0.0.0:0 LISTENING 2440
TCP 0.0.0.0:1433 0.0.0.0:0 LISTENING 1892
TCP 0.0.0.0:2383 0.0.0.0:0 LISTENING 1836
TCP 0.0.0.0:3389 0.0.0.0:0 LISTENING 3356
TCP 0.0.0.0:10000 0.0.0.0:0 LISTENING 5156
TCP 0.0.0.0:47001 0.0.0.0:0 LISTENING 4
TCP 127.0.0.1:135 127.0.0.1:2743 ESTABLISHED 676
TCP 127.0.0.1:1025 127.0.0.1:2744 ESTABLISHED 432
TCP 127.0.0.1:1434 0.0.0.0:0 LISTENING 1892
TCP 127.0.0.1:2743 127.0.0.1:135 ESTABLISHED 1892
TCP 127.0.0.1:2744 127.0.0.1:1025 ESTABLISHED 1892
TCP 172.18.9.63:139 0.0.0.0:0 LISTENING 4
TCP 172.18.9.64:139 0.0.0.0:0 LISTENING 4
TCP 172.18.10.57:139 0.0.0.0:0 LISTENING 4
TCP 172.18.10.57:1433 172.18.10.38:31203 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31204 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31206 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31208 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31209 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31210 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31211 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31212 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31213 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31214 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31215 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31216 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31217 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31218 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31219 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31220 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31221 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31525 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31654 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31655 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31656 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31668 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31669 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31670 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31675 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31676 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31678 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31679 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31680 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31681 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31685 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31686 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31687 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31688 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31689 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.38:31690 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.67:2634 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.68:2511 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.71:2449 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.72:3056 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.134:53660 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.134:53850 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.134:53863 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.134:53929 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.134:53931 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.134:53944 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.134:53945 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.134:53946 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.139:1213 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.163:2137 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.164:4047 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.166:4914 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.172:1976 ESTABLISHED 1892
TCP 172.18.10.57:1433 172.18.10.173:3256 ESTABLISHED 1892
TCP 172.18.10.57:2806 172.18.10.148:445 ESTABLISHED 4
TCP 172.18.10.57:2837 172.19.10.33:445 ESTABLISHED 4
TCP 172.18.10.57:2922 172.18.10.137:135 ESTABLISHED 432
TCP 172.18.10.57:2923 172.18.10.137:49158 ESTABLISHED 432
TCP 172.18.10.57:3389 172.18.108.37:49222 ESTABLISHED 3356
TCP 172.18.10.57:3389 172.18.108.52:64919 ESTABLISHED 3356
UDP 0.0.0.0:111 *:* 1984
UDP 0.0.0.0:161 *:* 2452
UDP 0.0.0.0:445 *:* 4
UDP 0.0.0.0:500 *:* 432
UDP 0.0.0.0:1072 *:* 2452
UDP 0.0.0.0:4500 *:* 432
UDP 127.0.0.1:123 *:* 788
UDP 127.0.0.1:1026 *:* 432
UDP 127.0.0.1:1092 *:* 372
UDP 127.0.0.1:2291 *:* 2312
UDP 127.0.0.1:2648 *:* 5552
UDP 127.0.0.1:2685 *:* 972
UDP 172.18.9.63:123 *:* 788
UDP 172.18.9.63:137 *:* 4
UDP 172.18.9.63:138 *:* 4
UDP 172.18.9.64:123 *:* 788
UDP 172.18.9.64:137 *:* 4
UDP 172.18.9.64:138 *:* 4
UDP 172.18.10.57:123 *:* 788
UDP 172.18.10.57:137 *:* 4
UDP 172.18.10.57:138 *:* 4
04-08-2011 03:12 AM
Try adding -b to your netstat options so it shows which process has that port open, or verify that the shown process ID is the agent. Maybe it's something other than the BE agent?
04-08-2011 03:20 AM
Check the services file on your media server and make sure that NDMP is not listed (or if it is listed check the entry and put the same entry on your remote server)
On the media server run a telnet test to the remote server
TELNET REMOTESERVER 10000
If this is working you should see some strange characters on the top line of the screen (use CTRL+] followed by typing quit to exit from telnet)
Stop the BackuP Exec Remote Agent Servcie on the remote server and repeat the TELNET test
and repeat the NETSTAT tests
If something is still on port 10000 then the above tests with the remote agents stopped will show it.
04-08-2011 06:00 AM
Telnet to the server on port 10000 is fine, connects ok.
Ç$☺Mƒ>☻♥
04-11-2011 02:02 AM
Still not detecting the Agent, tried to remove and re-install from base, but same thing.
Any more ideas?
04-11-2011 04:16 AM
Try disabling IPv6 and see if thats causing issue .
04-11-2011 06:11 AM
On the remote agent or the backup server?
04-11-2011 11:01 PM
Yes on the remote server .
04-12-2011 01:17 AM
IPV6 is not enabled, or even added as an option on either LAN NIC.