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Backup Exec’s 2012 missed backup (there is a step to cancel the job after 22h though) cause crash of VSS functionality on the server.

After this happens, shadow copies are accessible, but not created!!

As example: a vssadmin list providers command just hang indefinitely, neither vssadmin list shadows works. Disk management console (rescan) hangs as well. btw

Restarting Volume Shadow Copy service Is not possible after that, it just hangs and then timeouts with  1053: The service did not respond to the start or control request in a timely fashion.

Only restart helps. Which is unacceptable, as this is a production server. It doesn't happen on every ocassion, but mostly.

Have any of you encountered this problem? Any advice is highly anticipated.

Thank you

Env:

Windows 2008 R2
Symantec backup Exec 2012 SP3, Hotfix 213186

2 Replies

Hello Nildot, When this

Hello Nildot,

When this occurs what errors is Windows Event logs reporting.

Verify that there aren't any other maintenance/utility jobs trying to run during this time.

Check your services in Windows and make sure they are running as the following: 

•Backup Exec Agent Browser server: start up type - Automatic and logon as Domain\Username
•Backup Exec Job Engine Service: start up type - Automatic and logon as Domain\Username
•Backup Exec Server Service: start up type - Automatic and logon as Domain\Username
•Backup Exec Device and Media service: start up type - Automatic and logon as Domain\Username
•Backup Exec Remote Agent servicestart up type - Automatic and logon as local system account
•SQL Server (BKUPEXEC) - Automatic startup and log on as Local System account
then verify the password by going to properties click on Log on and re enter the password of the 'Username" (same as the System Default Logon for BackupExec) 

 

Hope this helps

BE will not cause this

BE will not cause this problem.  What BE does is that it invokes VSS to take a snapshot of the volume so that it can be backed up.  It is more likely that there is something wrong with VSS.