12-27-2011 09:08 PM
I am facing issue in newly installed backup exec server ... I successfully installed BE 2010 R3 SP1 media media serverr on windows 2008 R2 enterprise server.
And successfully pushed remote agent on 3 windows 2003 servers.
Thease three servers are added to favourite resources in backup exec.
But issue is - when i am expading these servers for backup selection list two of them working fine but for one its not expanding and backup exaec getting hang (Not responding) and every time i have to kill from task manager.
any clue what causing this ?
Telnet to 10000 port is fine to the server.
12-27-2011 09:18 PM
1) Check that the remote agent service is running on the problem server.
2) After you push out the remote agent, did you re-boot the remote servers.
3) Is the problem server in the same domain as the media server?
4) Is the BESA a domain administrator?
12-27-2011 09:49 PM
turn on SGMON.exe on media server and that remote server
select first checkbox and capture to file
try to expand the problem server in BE selection and leave it for 5 minutes
(make sure name resolves)
provide the sgmon from media server and problem remote server and we can check
12-27-2011 10:00 PM
Remote agent service is running on problem server.
server is rebooted after Push install of remote agent.
yes problem server and media server are in same domin.
BEservice account is part of Domain admin.
I have already checked all these .. still not able to expand backup selection of problem server.
12-27-2011 10:10 PM
See
https://www-secure.symantec.com/connect/issues/backup-exec-selection-list-hangs-when-attempting-establish-ssl-trust-remote-server
12-27-2011 10:44 PM
So is there no work around ?
12-28-2011 12:01 AM
If the document quoted earlier applies to you, the workarounds are given in the Solution section of the document.
12-28-2011 09:36 PM
better to verify with logs. Open a support case to be sure if the above technote applied