Backup Exec server crash - only dedup folder left

Hi,

Our Backup Sever just crashed. I have only access to partition where BackupExecDeduplicationStorageFolder is.  What are my options to restore files from this folder? File list attached.

7 Replies

Re: Backup Exec server crash - only dedup folder left

You can rebuild the media server and then import the Dedupe folder - inventory- catalog.

Re: Backup Exec server crash - only dedup folder left

Can I do it on Backup Exec 15? Where can I download installation file for this version?

Re: Backup Exec server crash - only dedup folder left

Backup Exec 15 media is End of Standard Support.  If you have active maintenance give Veritas Customer Care a call to find out if you can access the BE 15 or 16 install media.

 

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Re: Backup Exec server crash - only dedup folder left

Ok, I managed to do a clean install of Backup Exec on another server. What can i do to get access to backups in dedup folder.

Re: Backup Exec server crash - only dedup folder left

Hi, I am trying to Import existing deduplication disk storage device from antoher server. I copied whole dedup folder to new server. I got following error: 2019-08-25 1:23:53,13 Starting PDDE configuration 2019-08-25 1:23:53,36 Validating parameters... 2019-08-25 1:23:53,39 Parameters used: 2019-08-25 1:23:53,39 STORAGE = "E:\BackupExecDeduplicationStorageFolder" 2019-08-25 1:23:53,39 SPAID = 641 2019-08-25 1:23:53,39 SPALOGIN = bededup 2019-08-25 1:23:53,39 SPALOGPATH = "E:\BackupExecDeduplicationStorageFolder\log" 2019-08-25 1:23:53,39 SPALOGRETENTION = 30 2019-08-25 1:23:53,39 VERBOSELEVEL = "long",thread"" 2019-08-25 1:23:53,39 INSTPATH = "C:\Program Files\Symantec\Backup Exec" 2019-08-25 1:23:53,39 DBPATH = "E:\BackupExecDeduplicationStorageFolder" 2019-08-25 1:23:53,40 HOSTNAME = SEDNA 2019-08-25 1:23:53,61 Configuring pdregistry.cfg... The operation completed successfully. 2019-08-25 1:23:53,71 pdregistry.cfg configuration completed. 2019-08-25 1:23:53,71 Deleting NBU marker... 2019-08-25 1:23:53,71 "E:\BackupExecDeduplicationStorageFolder"\databases\catalog\2\NBU_PD_MARKER doesn't exist. 2019-08-25 1:23:53,71 "E:\BackupExecDeduplicationStorageFolder"\databases\catalog\2\NBU_PD_MARKER doesn't exist. 1 file(s) copied. 2019-08-25 1:23:53,87 Hostname and Ip are updated. 2019-08-25 1:23:53,89 Original SPA id is 31. The operation completed successfully. E:\BackupExecDeduplicationStorageFolder\etc\puredisk\contentrouter.cfg and E:\BackupExecDeduplicationStorageFolder\etc\puredisk\agent.cfg: verified OK 2019-08-25 1:23:54,10 Executing spad self test... E:\BackupExecDeduplicationStorageFolder\etc\puredisk\spa.cfg: verified OK Error: 25012: Authentication failed, No such user bededup ! 2019-08-25 1:23:54,68 ERR: "C:\Program Files\Symantec\Backup Exec\spad.exe" --check_creds encountered an error. The operation completed successfully. 2019-08-25 1:23:54,69 An error has occured while attempting to configure. Aborting... 2019-08-25 1:23:54,69 Stopping services... 2019-08-25 1:23:54,69 Stopping spad service... Stopping service spad: done 2019-08-25 1:23:54,83 Stopping spoold service... Warning: 22: _dctPathGetEtcA: Could not read value. Defaulting to '' Error: 22: _dctPathAddA: invalid NULL parameter Warning: 22: _dctPathGetEtcA: Could not read value. Defaulting to '' Error: 22: _dctPathAddA: invalid NULL parameter Warning: 22: _dctPathGetEtcA: Could not read value. Defaulting to '' Error: 22: _dctPathAddA: invalid NULL parameter Warning: 22: _dctPathGetEtcA: Could not read value. Defaulting to '' Error: 22: _dctPathAddA: invalid NULL parameter Warning: 2: __openReaderA: could not open file C:\Program Files\Symantec\Backup Exec\ Error: 2: BadValue : (none) File : C:\Program Files\Symantec\Backup Exec\ Section : Symantec\PureDisk\ContentRouter Entry : ConfigFilePath Reason : Empty or missing configuration directive, file not found or access denied.

Re: Backup Exec server crash - only dedup folder left

Hi, I am trying to Import existing deduplication disk storage device from old server to a new one. I copied whole dedup folder to new server. Backup Exec give me an error that it cant do this. Logs attached.

Re: Backup Exec server crash - only dedup folder left

the log shows you are using the bededup user and check creds is failing.
Make sure you are using the correct username and password to import the dedupe