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Backup Exec service error

Soylent
Level 3
By scheduled backups are all running fine every day, but if I try to manually do anything, like clean a drive or export a tape, I get this error:

"Export Media 00013 -- The job failed with the following error: The Backup Exec job engine system service is not responding."

I checked the Backup Exec services under the Tools menu, and it says "Started". I tried restarting them and they restart successfuly

Please help!
Thanks!

2 REPLIES 2

Juliek
Level 2
Hi Max,
 
I was wondering if you've found a solution to this issue?
I am having the same issue for a few months now and I require to stop the backupexec services in order to export or import my tapes from the autoloader.
Your feedback would be appreciated.
 
Thank you
Julie

Soylent
Level 3
Yes, it required a full re-install of the BE software and firmware updates on the device before it started function properly again.