I am running BackupExec 2010R3 on Windows Server 2008R2. It was installed in June 2012 on a newly loaded server and ran fine since then until late November 2013 when I applied SP3. After that it began taking up to 10 min to open properties or create new jobs and selection lists. I looked at Symantec forums, found reference to Hotfix 180429, ran it, rebooted the server. The job properties began opening quickly immediately after a reboot, however 15-20 min later reverted to the original 10min hang. I tried to experiment by logging on the server and opening BE with a different admin account, with or without server reboot - no success. At one point I reapplied the hotfix, rebooted the server and tested job properties; once again they were opening fine for the first few minutes then began hanging as before. This became extremely frustrating and time consuming (if not wastful !) as I often need to create or modifiy custom backup jobs and selection lists.
Also I must note, there was the same problem on my old media server where I ran BackupExec2010 from 2010 through 2012. The jobs/lists were opening fine after the installation then about half-way through that period began hanging. I contacted Symantec support, they had me try various fixes, uninstalls/reinstalls but nothing worked until a fresh install on the new server in summer 2012.
I came across quite a few related posts on Symantec forums with only one marked as "Solved". However, that solution as stated by a user was uninstalling v12.5, getting acceptable performace with a trial install of BE2010, and plans to proceed with a purchase of BE2010. I wonder how long it took until (s)he ran into the same issue with that version? Other (unsolved?) discussions date 2-3 years back. Is this some kind of an uncurable disease? a BackupExec cancer?
Hope someone at Symantec will take this seriously and come up with a permanet solution. Thanks!
