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Backup Exec upgrade 15 to 21 fails with V-225-302 Failed to install SQL Express BKUPEXEC instance

baumkuchen
Level 3

Hi, i'm trying to upgrade Backup Exec 15 to 21 and having an error "V-225-302: ERROR: Failed to install SQL Express BKUPEXEC instance with error -2067922411"

Is there any solutions to resolve this problem?

I attached a log below

Thanks for any help in advacne

----------------------------------------------------------------------------------LOG-----------------------------------------------------------------

<div class="error"><b><font color="red"><a name="10-11-2023,16:15:24 ,6803943" style="cursor:hand" onclick="resetfilters('#10-11-2023,16:15:24 ,6803943')"> + </a>10-11-2023,16:15:24 : V-225-302: ERROR: Failed to install SQL Express BKUPEXEC instance with error -2067922411. ***To search for information about this error, click <a href="http://support.veritas.com/umi/V-225-302" target="main">here </a> </font></b><BR></div>

<div class="warning"><b><font color="orange"><a name="10-11-2023,16:15:24 ,890996" style="cursor:hand" onclick="resetfilters('#10-11-2023,16:15:24 ,890996')"> + </a>10-11-2023,16:15:24 : Please review C:\Program Files (x86)\Microsoft SQL Server\120\Setup Bootstrap\LOG\Summary.txt for more details.</font></b><BR></div>

<div class="info">10-11-2023,16:15:24 : The return value for Microsoft SQL Express returned error code: 2227044885<BR></div>

<div class="info">10-11-2023,16:15:24 : Clean up Product installer keys.<BR></div>

<div class="info">10-11-2023,16:15:25 : Terminal Services enabled.<BR></div>

<div class="info">10-11-2023,16:15:25 : Terminal Services server has been set to Execute mode.<BR></div>

<div class="info">10-11-2023,16:15:25 : Failure Detected during Install Progress<BR></div>

<div class="info">10-11-2023,16:15:25 : Entering RollbackDB<BR></div>

<div class="info">10-11-2023,16:15:25 : RollbackDB - Successfully read 'Upgrade State' value from Software\Veritas\Backup Exec For Windows\Backup Exec\21.0\Install\MigrationStatus<BR></div>

<div class="info">10-11-2023,16:15:25 : Param file C:\ProgramData\Veritas\Backup Exec\{19BFB759-5342-4B0E-99A9-171B6C0600F9}\BEInstParams.prm is not available.<BR></div>

<div class="info">10-11-2023,16:15:25 : Executing BE_DetachDB.<BR></div>

<div class="info">10-11-2023,16:15:25 : Executing Detach_BEDB.<BR></div>

<div class="info">10-11-2023,16:15:25 : SQL_GetServiceName. GetComputerName<BR></div>

<div class="info">10-11-2023,16:15:25 : SELCSFP1<BR></div>

<div class="info">10-11-2023,16:15:25 : DRIVER={SQL Server Native Client 11.0};SERVER=SELCSFP1\BKUPEXEC;Trusted_Connection=Yes<BR></div>

<div class="info">10-11-2023,16:15:25 : Unsuccessful return code from SQL statement: SELECT state_desc DatabaseStatus_sysDatabase FROM sys.databases WHERE name = 'BEDB'<BR></div>

<div class="info">10-11-2023,16:15:25 : Stopping BEDB SQL service<BR></div>

<div class="info">10-11-2023,16:15:25 : Upgrade rollback. Replace damaged BEDB with backed up version of previous BEDB mdf and ldf files.<BR></div>

<div class="info">10-11-2023,16:15:25 : BEDB file D:\Program Files\Symantec\Backup Exec\Data\BEDB_dat.mdf has been updated with D:\Program Files\Symantec\Backup Exec\Data\DataBackup2023-10-11-04-09-59\Data\BEDB_dat.mdf.<BR></div>

<div class="info">10-11-2023,16:15:26 : BEDB file D:\Program Files\Symantec\Backup Exec\Data\BEDB_log.ldf has been updated with D:\Program Files\Symantec\Backup Exec\Data\DataBackup2023-10-11-04-09-59\Data\BEDB_log.ldf.<BR></div>

<div class="info">10-11-2023,16:15:26 : RollbackDB - Running BE_AttachDB<BR></div>

<div class="info">10-11-2023,16:15:26 : GetClusterUpgradeState returning 0<BR></div>

<div class="info">10-11-2023,16:15:26 : Param file C:\ProgramData\Veritas\Backup Exec\{19BFB759-5342-4B0E-99A9-171B6C0600F9}\BEInstParams.prm is not available.<BR></div>

<div class="info">10-11-2023,16:15:26 : Executing Attach_BEDB.<BR></div>

<div class="info">10-11-2023,16:15:26 : SQL_GetServiceName. GetComputerName<BR></div>

<div class="info">10-11-2023,16:15:26 : SELCSFP1<BR></div>

<div class="info">10-11-2023,16:15:26 : DRIVER={SQL Server Native Client 11.0};SERVER=SELCSFP1\BKUPEXEC;Trusted_Connection=Yes<BR></div>

<div class="info">10-11-2023,16:15:26 : Connected to SQL Server.<BR></div>

<div class="info">10-11-2023,16:15:26 : Unsuccessful return code from SQL statement: SELECT state_desc DatabaseStatus_sysDatabase FROM sys.databases WHERE name = 'BEDB'<BR></div>

<div class="info">10-11-2023,16:15:26 : Attaching BEDB to SQL Server.<BR></div>

<div class="info">10-11-2023,16:15:26 : EXEC sp_attach_db 'BEDB',@filename1 = N'D:\Program Files\Symantec\Backup Exec\Data\BEDB_Dat.mdf', @filename2 = N'D:\Program Files\Symantec\Backup Exec\Data\BEDB_Log.ldf'<BR></div>

<div class="info">10-11-2023,16:15:26 : BEDB has been succesfully attached to SQL Server.<BR></div>

<div class="info">10-11-2023,16:15:26 : Change BEDB owner to SA user.<BR></div>

<div class="info">10-11-2023,16:15:26 : Successfully changed BEDB owner to sa.<BR></div>

<div class="info">10-11-2023,16:15:26 : RollbackDB - Installer will start the BE services<BR></div>

<div class="info">10-11-2023,16:15:26 : BE_ControlBEServices<BR></div>

<div class="info">10-11-2023,16:15:26 : Check and configure PDDE services<BR></div>

<div class="info">10-11-2023,16:15:26 : BE_SetPDDEServiceConfig<BR></div>

<div class="info">10-11-2023,16:15:26 : BE_SetPDDEServiceConfigSPAD<BR></div>

<div class="info">10-11-2023,16:15:26 : BE_SetPDDEServiceConfigSPAD: spad service is not found, so dependency will not be set.<BR></div>

<div class="info">10-11-2023,16:15:26 : BE_SetPDDEServiceConfigSPOOLD<BR></div>

<div class="info">10-11-2023,16:15:26 : posgresql-8.3 service not found: dependency will be set to : spad<BR></div>

<div class="info">10-11-2023,16:15:26 : spoold service is not found<BR></div>

<div class="info">10-11-2023,16:15:26 : BE_SetPDDEServiceConfigMTSTRMD<BR></div>

<div class="info">10-11-2023,16:15:26 : mtstrmd service is not found, skipping configuration.<BR></div>

<div class="info">10-11-2023,16:15:28 : Successfully started service - bedbg. Elapsed time: 1516 ms.<BR></div>

<div class="info">10-11-2023,16:15:28 : Successfully started service - MSSQL$BKUPEXEC. Elapsed time: 0 ms.<BR></div>

<div class="info">10-11-2023,16:15:37 : Successfully started service - BackupExecAgentAccelerator. Elapsed time: 9609 ms.<BR></div>

<div class="info">10-11-2023,16:15:45 : Successfully started service - BackupExecDeviceMediaService. Elapsed time: 7687 ms.<BR></div>

<div class="info">10-11-2023,16:15:57 : Successfully started service - BackupExecRPCService. Elapsed time: 12032 ms.<BR></div>

<div class="info">10-11-2023,16:15:59 : Successfully started service - BackupExecAgentBrowser. Elapsed time: 1562 ms.<BR></div>

<div class="info">10-11-2023,16:16:09 : Successfully started service - BackupExecManagementService. Elapsed time: 10469 ms.<BR></div>

<div class="info">10-11-2023,16:16:11 : Successfully started service - BackupExecJobEngine. Elapsed time: 1594 ms.<BR></div>

<div class="info">10-11-2023,16:16:11 : ERROR: Failed to start service - BackupExecLockdownServer. Elapsed time: 0 ms. Error: Service handle null.<BR></div>

<div class="info">10-11-2023,16:17:10 : Skipping push of remote servers and agents due to failed local install.<BR></div>

<div class="info">10-11-2023,16:17:10 : BeSeqDlgs::DlgInstallComplete<BR></div>

<div class="info">10-11-2023,16:17:10 : AgentSeqDlgs::Misc_BE_CommonOps<BR></div>

<div class="info">10-11-2023,16:17:10 : Dialog Sequence Returning errorlevel -2067922411<BR></div>

<div class="info">10-11-2023,16:17:10 : Setting up failed completion dialog.<BR></div>

<div class="info">10-11-2023,16:17:10 : Setting up failed completion dialog (Install).<BR></div>

<div class="info">10-11-2023,16:17:10 : Initialize the telemetry items on the dialog<BR></div>

<div class="info">10-11-2023,16:17:10 : GetClusterUpgradeState returning 0<BR></div>

<div class="info">10-11-2023,16:17:10 : GetClusterUpgradeState returning 0<BR></div>

<div class="info">10-11-2023,16:17:10 : Skipping push of remote servers and agents due to failed local install.<BR></div><BR><HR><BR><BR></div>

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1 ACCEPTED SOLUTION

Accepted Solutions

RogRubin
Moderator
Moderator
Employee

That might be caused by the account you are using to run the installation or the Backup Exec Service Account itself which in either case might not be a local admin on that machine.

View solution in original post

1 REPLY 1

RogRubin
Moderator
Moderator
Employee

That might be caused by the account you are using to run the installation or the Backup Exec Service Account itself which in either case might not be a local admin on that machine.