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Backup Exec was unable to initialize and communicate with the device

BackupMonkey50
Level 3

Hi all. 

Server 2019 OS (Updated)
HP P212 HBA (None Raid) Single MSL2024 connected via external connector, nothing via the internal.
HP LTO5 SAS Drive

I've hit a small issue in that Backup Exec can't communicate with my HP Autoloader. Fresh install of Windows and BE up to latest version shows this in the adamm.log

**************************** LOG FILE*************************

[05764] 01/12/20 16:47:39.276 [StorageManager::RemoveUnusedLocalDisksFromDB] Results:
0 non-present unconfigured local disks were deleted
0 local disk parent objects with no local disks were deleted
[07068] 01/12/20 16:47:46.228 DeviceIo: Discover: serialize mode_sense FAILED, lib=(0,5,0), serial="MXA050Z3WP"
[07068] 01/12/20 16:47:46.260 DeviceIo Discovery - end
[07068] 01/12/20 16:47:46.260 DeviceIo Devices:
Scsi Address
Prt :Bus :Tar :Lun Attributes
------------------- -------------------------------------------------------------------------------
0003:0000:0004:0000 DeviceIo[01]: "HP Ultrium 5-SCSI HUJ7439GCF", Cert=Y, "\\.\Tape2147483646"
0003:0000:0005:0000 DeviceIo[02]: "HP MSL G3 Series MXA050Z3WP", Cert=N, "\\.\Changer0"
------------------- -------------------------------------------------------------------------------
[07068] 01/12/20 16:47:46.260 PnP Device Paths:
Scsi Address
Prt :Bus :Tar :Lun Device Path
----------------------------------- ---------------------------------------------------------------
00000003:00000000:00000004:00000000 \\?\scsi#sequential&ven_hp&prod_ultrium_5-scsi#7&74514f4&0&000400#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}
----------------------------------- ---------------------------------------------------------------
[07068] 01/12/20 16:47:46.260 Read Device Inquiries - start
[07068] 01/12/20 16:47:46.276 Backup Exec was unable to initialize and communicate with the device [HP MSL G3 Series 6.10] (The system cannot find the path specified.). Click the link below for more information on how to diagnose the problem.

**************************** LOG FILE END*************************

Windows can see the autoloader and tape drive just fine.
If I leave BE discovering services for long enough, I get this in the adamm.log and then it shows up as "online" but it doesn't work as an endpoint.

**************************** LOG FILE *************************

0003:0000:0004:0000 Device Name "\\.\Tape2147483646"
Secondary Name "\\?\scsi#sequential&ven_hp&prod_ultrium_5-scsi#7&74514f4&0&000400#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
Primary Inquiry "HP Ultrium 5-SCSI Z6MW"
Serial Number "HP Ultrium 5-SCSI HUJ7439GCF"
Device Flags UMD, SCSI, SN(TYPE 0)
Device State 3, Online
Device IDs 1050, {011D99CC-5C32-417E-9A50-8E951DD0CA8F}
Device Name "Tape drive 0001"
Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"
Device Features 0x005BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR,W,EN
Device Element 0, 0
Device Block Limits 512 min, 65536 max
Device Hard Errors 0 write, 0 read
Device Soft Errors 0 write, 0 read
0003:0000:0005:0000 Device Name "\\.\Changer0"
Primary Inquiry "HP MSL G3 Series 6.10"
Serial Number "HP MSL G3 Series MXA050Z3WP"
Device Flags UMD, SN(TYPE 0)
Device State 3, Online
Device IDs 1052, {F0F6BDE3-5E47-4517-9E9D-57967B73A29E}
Device Name "Robotic library 0001"
Device Type 2131755008, "CHANGER FS=1"
Device Features 0x00026000: RMP,RRD,SMCE
1st Slot Number 1
Number Of Slots 0
Portal Slots 0
Import/Export Manual
Drives 0
0003:0000:0005:0000 Device Name "\\.\Changer0"
Primary Inquiry "HP MSL G3 Series 6.10"
Serial Number "HP MSL G3 Series MXA050Z3WP"
Device Flags UMD, SN(TYPE 0)
Device State 3, Online
Device IDs 1052, {F0F6BDE3-5E47-4517-9E9D-57967B73A29E}
Device Name "Robotic library 0001"
Device Type 2131755008, "CHANGER FS=1"
Device Features 0x00026000: RMP,RRD,SMCE
1st Slot Number 1
Number Of Slots 0
Portal Slots 0
Import/Export Manual
Drives 0

**************************** LOG FILE END*************************

Any advice?

2 REPLIES 2

Larry_Fine
Level 6
   VIP   

"Drives 0" definitly doesn't look right.

Please make sure you are NOT using HP drivers for the robot or the tape drive.

Please make sure you are NOT using an unsupported RAID HBA.

Can you post your adamm.log file and details about what HBA you are using?

Marianne
Level 6
Partner    VIP    Accredited Certified