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Backup Job Fail "This operation returned because the time period expired"

Nermeen
Level 4

‎03-18-2015 04:48 AM

Dear All,

I am running Symantec Backup Exec 2010 SP1

I am running daily backup to tape and the attached tape device is HP 1/8 G2 autoloader.

Everything was working fine and suddenly the job started to fail with the error in the attached printscreen.

After the failure I found that the Device bacaem "Offline"

I made sure that the cabling are ok.

Device is ok, i can not find any errors.

Kindly advice

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3 REPLIES 3

VJware
Level 6
Employee Accredited Certified

‎03-18-2015 04:58 AM

Run vendor diagnostics (HP L&TT tools) against your tape drive.

Secondly, these KB articles may help as well -

http://www.symantec.com/business/support/index?page=content&id=TECH87471

http://www.symantec.com/business/support/index?page=content&id=TECH5027

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Nermeen
Level 4

‎03-18-2015 05:10 AM

I forgot to mention that the autoloader attched to server with Fiber

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VJware
Level 6
Employee Accredited Certified

‎03-18-2015 01:02 PM

Do the vendor diagnostic tests complete successfully against the tape drive ?
 

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