09-25-2013 09:29 AM
All,
Our backup job was cancelled and the error message " User cancelled a physical volume".
We thought that the tape getting full and needs more space. So we removed some backup directories to increase space for the tape.
The next day job completed successfully. But after that succesfull completion, the next day job failed.
The Backup job failed even after reducing the size.
Please see the attachment
Many Thanks
ragatry
09-25-2013 09:37 AM
In the job properties go to priority and availability and check if automatic cancellation is enabled if the job does not complete in certain hours. If yes please disable that option and try again.
Thanks
09-25-2013 09:39 AM
Is this job writting to the same tape?? or is it writting to a different tape "the two jobs being shown in the screen shot"
Additionally please verify any alerts that may have been generated like "Please insert overwritable media "
09-25-2013 09:43 AM
Donald Eady : the job writes to a different tape.
09-25-2013 09:45 AM
Rahul: There is no such alerts configured at all.
09-25-2013 09:52 AM
What about tools and Alert categories. Is any request is set for automic cancellation?
Thanks
09-25-2013 10:39 AM
Hello, do you see any errors in Windows System Event logs during the time the backup job ran?
09-26-2013 12:09 AM
Could you post screenshots of the Tape capacity and the job log showing the failure/cancellation.
09-26-2013 02:28 AM
Please check the file attachment for logs and tape details
I dont know why the job gets failed even after removing some backup files to increase space.
Please help me with this, still confused
09-26-2013 03:31 AM
09-26-2013 04:31 AM
Jaydeep S: FYI please check the attachments
09-26-2013 04:46 AM
Looks like your job is exceeding the tape capacity and wanting another tape to span. Go to tools alert catogeries and try to lookup the "Media Insert" and "Media Overwrite" alerts. See if they have been set to autorespond with cancel. If yes change this. This is what might be causing the job to fail.
Here are a couple of technotes that will help
http://www.symantec.com/docs/TECH23999
http://www.symantec.com/docs/TECH160277
As for the job, you need to insert an overwritable media for it to finish.
09-26-2013 04:53 AM
Jaydeep S: How is it possible. Because the same tape backed up more size of files than the cancelled one.
The job success at 1,40,000.. and fails for 1,38,000...
09-26-2013 05:08 AM
Check what is the compression that you got on tapes used for successful job and compare it with failed jobs. If that is the same, look for read/write errors on the tape.
09-26-2013 09:44 AM
Jaydeep S : Can you suggest us to get new tapes.
We can buy some new tapes with more space. But will that new tape be compatible with our current ULTIUM 4 series
Thanks
09-26-2013 06:54 PM
Unless you change your tape drive to LTO5 or LTO6, you cannot get tapes with higher capacity.
I assume you are using LTO4 tapes with your LTO4 tape drive. If you are using LTO3 tapes, then you can get LTO4 tapes which will give you a higher capacity.
09-27-2013 12:33 AM
Addidng to what phk said, you could try to perform a erase on one of the overwritable tape media and try backing up to it. Also, disable auto response on the alerts above and insert the second tape if required. That is how, you will know how much more space you need for the job to complete.
09-27-2013 01:40 AM
We are using LTO 4 tapes for backup.
I wonder , if you have any idea about the pricing for new LTO 5 tape drive and tapes
Thanks
09-27-2013 06:40 PM
Check with your vendor.