Backup Job stays at Snapshot Processing forever

[macpiano]

And then it will not cancel etc. The only way I can get it to stop is to restart the services.

[Sym-cr]

Hi Macpiano,

Check this TECH ARTICLE:

Backup job gets stuck on snapshot processing.

http://www.symantec.com/docs/TECH160468

Also make sure your media server is updated with the latest patches and also the same updates have been pushed to all your remote servers.

You can follow the steps provided under the Automated Installation of this article: http://www.symantec.com/docs/TECH128757 , to update your remote agents.

Thanks!!