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Backup canceled by user recovery

Level 3

I am using Symantec Backup Exec 12.5 for windows servers to backup my servers VHD's. Now my backup is failed, I find the following message in the log file.
“Backup canceled by user recovery”
Backup Exec Alert: Job Cancellation
(Server: "FOCALBACKUP2") (Job: "MasterTTHS") The job was canceled by user Recovery.
 For more information, click the following link:
Event ID: 34114
Task Category none
Level: Errors
Why my backup is failed, what are the causes to fail the backups?
And one more thing, in initial days the backups was running 1200 MB/min to 1700MB/min but after few days the backup speed will be slow down (200 MB/min)

When I restart the Backup Exec services before start backup, the backup is running very fast and after few minutes it will become slow and one more thing I observed, when I defragmentation the disks, It is running very fast after few days, it will become slow.
Why it is behaving like this, Please post me the solutions for this issue.
Thanks in advance

Babu Kumbhala

Level 6

User recovery is part of the application. This user is related to the local communications with the Job Engine service.  If Communication is lost between beserver and bengine for longer then 15 minutes (by default) user recovery cancels the jobs.

We need to check the Alerts at the time of job failure. Go to Alerts Tab and check if any atert is been displayed.

this KB will be helpful as well:

Could you please paste the error message in the job logs as well?

Level 3

Hi Dev,

I have checked Alerts tab,  I found old alert in the alert tab, there are no recent alerts in the alert tab.

Please checke the below log....

Job Log: BEX_FOCALBACKUP2_01403.xmlJob Log for FOCAL100VHDTTHS

      Completed status: Canceled
      Expand AllCollapse All

      Job Information
Job server: FOCALBACKUP2
Job started: Tuesday, January 05, 2010 at 4:43:15 AM
Job type: Backup
Job Log: BEX_FOCALBACKUP2_01403.xml

Drive and media mount requested: 1/5/2010 4:43:15 AM
Device and Media Information
Drive and media information from media mount: 1/5/2010 4:43:49 AM
Drive Name: FOCAL100TTHS
Media Label: B2D000105
Media GUID: {e61c3ac4-8ed0-4aaf-bc87-c6732dd2951e}
Overwrite Protected Until: 1/5/2010 8:43:49 AM
Appendable Until: 12/30/9999 4:00:00 PM
Targeted Media Set Name: Focal100TTHS

All Media Used

      Job Operation - Backup
            Backup Options
Media operation - overwrite.

Compression Type: Hardware [if available, otherwise software]

Encryption Type: None

WARNING: The option 'Verify after backup completes' was not selected.

Performing a verify operation to make sure that media can be read after the backup has completed is recommended.

            Server -
AOFO: Started for resource: "VRTSRV::\\\Hyper-V?Virtual?Machine\FOCAL100". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
The following volumes are dependent on resource: "C:" .
The snapshot provider used by VSS for volume C: - Microsoft Software Shadow Copy provider 1.0 (Version
Network control connection is established between [FE80::A1A2:A0CB:9841:3B8C%14]:51944 <--> [FE80::55F3:C991:34FC:18E3%14]:10000
Network data connection is established between    [FE80::A1A2:A0CB:9841:3B8C%14]:51999 <--> [FE80::55F3:C991:34FC:18E3]:50554
Set Information -

                        Backup Set Information
Family Name: "Media created 1/5/2010 4:43:15 AM"
Backup of "VRTSRV::\\\Hyper-V?Virtual?Machine\FOCAL100" as ""
Backup set #1 on storage media #1
Backup set description: "FOCAL100VHDTTHS"
Backup Method: Full - Back up virtual machines

Backup started on 1/5/2010 at 5:12:14 AM.
Backup Set Detail Information
V-79-57344-3850 - The media operation was terminated by the user.

Backup completed on 1/5/2010 at 10:00:35 AM.
Backup Set Summary
Backed up 1 file in 3 directories.
Processed 72,814,005,596 bytes in  4 hours,  48 minutes, and  21 seconds.
Throughput rate: 241 MB/min
Compression Type: Software
Software compression ratio: 1.1:1

      Job Completion Status
Job ended: Tuesday, January 05, 2010 at 10:00:37 AM
Completed status: Canceled
The job was canceled by user Recovery.

      Click an error below to locate it in the job log
Backup- VRTSRV::\\\Hyper-V?Virtual?Machine\FOCAL100 V-79-57344-3850 - The media operation was terminated by the user.


Level 6

Try this...

Increase the number of hours for the backup job to complete before it is automatically canceled. To do this, enter an appropriate value in the field "Cancel backup job if not completed within" under Tools | Options | Priority and Availability or Backup Job Properties | Source | Priority and Availability.

Disable the Option "Enable automatic cancellation for selection list" in Backup Exec under Tools | Options | Priority and Availability or Backup Job Properties | Source | Priority and Availability.

Uncheck the GRT option in the job if you are backing up exchange on Hyper-V machine...