Backup exec 2010 sharepoint

[Hansdev]

Hello,

When i try to backup our sharepoint server i get constantly this error":

Job ended: woensdag 29 december 2010 at 5:32:22
Completed status: Failed
Final error: 0xe000031a - Unable to query the team database metadata.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-794

 Backup- PowerPoint Service Application\Metadata (NL102022\ddb1d349-4cb3-4ad0-8705-96bbe5fec876)
V-79-57344-794 - Error: Unable to query the Team database meta-data.
 

When i click on the link for a sulution i only see  a solutiuon for sharepoint 2007 en this solution doenst work for our server. The sharepoint server is running on a hyper v machine!

PLease help?

Windows Server 2008 64 Bit R2

sharepoint 2010
Sql 2008

[Kiran_Bandi]

Hi Handsdev,

Some explanation about the issue is here..

http://www.symantec.com/docs/TECH144451

Regards...

[pkh]

Are you using BE 2010 R2?  Sharepoint 2010 can only be backed up using BE 2010 R2

[Hansdev]

Yes we are using BE 2010 R2.

version 13, rev 4164

[CraigV]

Hi Hansdev,

First step to troubleshooting should be to update your patches on your media server to the latest level, and then push those updates out to any remote servers using a push-install via the selection list.

Try the job again, and see if it repeats the error...

Laters!

[Hansdev]

Oke,

im gonna do this. We see tommorow what the updates have been done

!

[Hansdev]

Hello and good morning,

after i updated the backup exec and pushed the updates towards the machine, i still got the same error?

So this unfortunately wasnt the solution!

The agent is now version 4164 rev 109

 Any other options or suggestions?

Manny Thanks!

[RahulG]

Hello there,

Please check if you have "Site Administrator" rights in sharepoint for the backup exec system logon account. Also please check if "DB_OWNER" role is added to the account for the SQL databases in sharepoint. Please check the SQL management studio for the same.

Please refer to :

http://technet.microsoft.com/en-us/library/ff631156.aspx

Also we may need a SPS WRAPPER log, please enable Remote Agent Debug on the sharepoint and SQL server.

Note: Check for events in the application log on the SQL server during the time of backup.

Thank you, do keep us posted!

[Hansdev]

Thanks for your quick reply

the first thing i saw is that de site admin was filled but i was not the one we use voor de backup account. So i have changed it.

DB_owner i cant find it in sql. Could you maybe be more specific?

The debugging mode i have turned it on on the sharepoint server!

The thing i see in de eventvieuwe is this but i dont now for sure if this is a problem,.  eventid 10016.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{61738644-F196-11D0-9953-00C04FD919C1}

and APPID

{61738644-F196-11D0-9953-00C04FD919C1}

to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

[RahulG]

Hey, In SQL Management Studio, expand the database for Sharepoint, and expand security, under logins > Add the account for backup exec. Then go to the properties for the login and you shall find DB_OWNER privilege to be added. Restart the remote agent service on both the portal and SQL server, then attempt a backup. Note: The event id has no relevance to the problem we are facing. Let me know if this helps!