09-20-2012 05:12 AM
Backup exec 2012 is not recognising all the USB drives
We were able to sucessfully swap these drives over the month
but now want to connect all 3 drives at same time and create 3 backup to disk
When we try to create backup to disk, it only shows 1 disk available in drop down
we formated all 3 drives, gave new drive letter
able to create b2d on 2 drives, but 1 is still missing
Solved! Go to Solution.
09-20-2012 06:00 PM
I presume that all 3 USB disks are showing up properly in in Windows Explorer. Try these
1) With the disks plugged in, try restarting all the BE services.
2) If any of the disks still fail to show up in BE, check the DISKID of the disks and make sure that they are different. See my blog
https://www-secure.symantec.com/connect/blogs/changing-diskid
09-20-2012 05:16 AM
Do all of the drives show in the same section in Windows Explorer? (i.e. are some of them defined as Removable Storage in the Operating System and some defined as local disks?)
If there are differences then removable storage devices have to be added as Cartidge based storage and not disk storage and will only show up in the appropriate configuration wizard.
Also we won't let you use a USB drive that is too small as a target.
09-20-2012 06:29 AM
All shows up as local disk under windows explorer
We have tried formatting them and giving new drive letter from disk manager
All 3 are from same manufacture 1TB each and was working successfully in round -robin before
09-20-2012 07:52 AM
Does not show up, under removable b2d as well.
09-20-2012 06:00 PM
I presume that all 3 USB disks are showing up properly in in Windows Explorer. Try these
1) With the disks plugged in, try restarting all the BE services.
2) If any of the disks still fail to show up in BE, check the DISKID of the disks and make sure that they are different. See my blog
https://www-secure.symantec.com/connect/blogs/changing-diskid
10-23-2012 10:30 PM
I'm having the same problem above with two new USB 2TB WD My Passports. I have checked the diskid and they are different but backup exec 2012 only recognises one. My computer and Disk management is showing up two.
Oh and I have tried restarting backup exec services as well several times with drives plugged in and without
11-09-2012 12:41 AM
Thanks, that was the case for me.