02-01-2022 11:42 AM
Hi,
I have to bare metal recover a windows server 2012R2 with BE 20.5 but unfortunately havent have backup of the encryption keys. Facing the typical issue mentioned on the article below:
(Backup Exec is unable to recover the database encryption key "abcd.dek". The database encryption key "abcd.dek" was never exported.)
https://www.veritas.com/support/en_US/article.100015136
Would be much appriciated if someone can help to resolve the issue.
best regards
02-24-2022 11:43 PM
I think you must contact Veritas customer support for assistance.